Popularity

5.5

Stable

Activity

7.2

Stars 766

Watchers 136

Forks 444

Last Commit over 3 years ago

Description

OTRS is an Open source Ticket Request System with many features to manage customer telephone calls and e-mails. It is distributed under the GNU AFFERO General Public License (AGPL) and tested on Linux, Solaris, AIX, FreeBSD, OpenBSD and Mac OS 10.x. Do you receive many e-mails and want to answer them with a team of agents? You're going to love OTRS!

Code Quality Rank: L3

Programming language: Perl

License: GNU General Public License v3.0 or later

Tags: Ticketing systems

Latest version: v6.0.30

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Based on the "Ticketing systems" category.
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Mantis Bug Tracker (MantisBT)

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Request Tracker

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Request Tracker, an enterprise-grade issue tracking system
Bugzilla

4.9 6.0 L3 OTRS VS Bugzilla

Official repository for the Bugzilla bug tracking system. Report bugs to https://bugzilla.mozilla.org/enter_bug.cgi?product=Bugzilla&format=__default__ . Main website:
TheBugGenie

4.5 0.0 L2 OTRS VS TheBugGenie

The Bug Genie is a friendly project management and issue tracking tool
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4.4 8.6 L2 OTRS VS Flyspray

Flyspray Bug Tracking System
Cerb

2.6 0.0 L2 OTRS VS Cerb

Cerb brings order to a busy team inbox with bot powered email management and workflow automation. Used by thousands of teams for 15+ years. For production, use: https://github.com/cerb/cerb-release/
Roundup Issue Tracker

2.5 9.6 OTRS VS Roundup Issue Tracker

Mirror of http://hg.code.sf.net/p/roundup/code -- used for CI. Please visit https://issues.roundup-tracker.org to find starter issues or log new issues.

* Code Quality Rankings and insights are calculated and provided by Lumnify.
They vary from L1 to L5 with "L5" being the highest.

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README

What is ((OTRS)) Community Edition?

((OTRS)) Community Edition is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. With a fast implementation and easy customization to your needs it helps you reducing costs and increasing the efficiency and transparency of your business communication. Please note that ((OTRS)) Community Edition offers limited OTRS functionality.

You can find a list of features in the online documentation.

License

It is distributed under the GNU General Public License - see the accompanying [COPYING](COPYING) file for more details.

Documentation

You can find documentation online. The source code of OTRS and its public extension modules is available on github.

Professional Services for OTRS

Whether you need help in configuring or customizing OTRS or you want to be on the safe side, don't hesitate to contact us: We offer a wide range of professional services such as world-wide enterprise support, consulting and engineering including process design, implementation, customization, application support, and fully managed service.

We offer best professional support from the OTRS team, reliable OTRS security and regular free updates as well as an exclusive set of additional Business Features that you can flexibly activate or deactivate according to different deployment scenarios.

The OTRS Group offers specific training programs in different countries. You can either participate in one of our public OTRS Administrator training seminars which take place regularly, or benefit from an inhouse training seminar that covers all the specific needs of your company.

Software requirements

Perl

Perl 5.16.0 or higher

Webserver

Apache2 + mod_perl2 or higher (recommended)
Webserver with CGI support (CGI is not recommended)

Databases

MySQL 5.0 or higher (MySQL 8+ is not supported)
MariaDB
PostgreSQL 9.2 or higher
Oracle 10g or higher (OTRS 9 will not support Oracle as application database anymore)

Browsers

Use a modern web browser.
These browsers are not supported:
- Internet Explorer before version 11 (OTRS 9 will not support Internet Explorer anymore)
- Firefox before version 31
- Safari before version 6

*Note that all licence references and agreements mentioned in the OTRS README section above are relevant to that project's source code only.