- 2020-09-22 Updated translations, thanks to all translators.
- 2020-09-15 Fixed bug#15246 - Default encryption setting on queue is ignored. If there are more than one S/MIME keys available, the newest one is selected in AgentTicketEmail and not the one selected for this queue. Also the setting in the queue about the certification to use is ignored by the ticket notifications.
- 2020-09-09 Updated third party libraries: jquery to 3.5.1, fullcalendar to 3.10.2, fullcalendar-scheduler to 1.10.1 and spectrum to 1.8.1.
- 2020-07-27 Fixed bug#15263 - Maint::Email::MailQueue adds error log entry because of using uninitialized value.
- 2020-07-03 Fixed bug#15180 - Plain text article printing does not work well with citation.
- 2020-07-05 Fixed bug#15227 - Daemon outputs subroutine redefined in logs and provoking false task failures.
- 2020-07-01 Updated translations, thanks to all translators.
- 2020-06-30 Updated Mozilla's CA certificate bundle.
- 2020-06-29 Improved session handling.
- 2020-05-28 Changed shebang command line of Perl scripts from
/usr/bin/perl(which hardcodes the system Perl) to
/usr/bin/env perl(which uses the first found Perl from the $PATH). This should not cause any changes on systems where there is only one Perl installed, but more predictable behavior on systems which have an additional "custom" Perl installed.
- 2020-05-26 Fixed bug#15143 - SysConfig broken for editing array of hashes.
- 2020-05-18 Fixed bug#13924 -
Error creating DateTime objectappears in the log during daylight saving time switch.
- 2020-05-13 Fixed bug#15016 - Processing of sequence flows throws error for tickets assigned to unknown or invalid processes.
- 2020-05-13 Fixed bug#15075 - Wrong S/MIME certificate is selected in AgentTicketCompose.
- 2020-05-08 Improved random number generator.
- 2020-04-27 Fixed bug#14997 - RichText editor is taking focus if required validation fails. After updating jQuery library, it's not possible to leave it empty.
- 2020-04-13 Fixed bug#15035 - Missing Perl dependency in CheckModules script (Moo).
- 2020-04-08 Updated translations, thanks to all translators.
- 2020-04-07 Added more debugging information in the error log when system fails to create DateTime object.
- 2020-03-24 Fixed bug#14958 - Can't reply to an article create using Internal communication channel.
- 2020-03-19 Fixed bug#15031 - Inconsistent behavior in sending AddNote notification to "involved agent" who has no permissions on ticket queue.
- 2020-03-18 Fixed bug#14965 - Untranslated string in database charset check.
- 2020-03-17 Fixed bug#14948 - Line breaks in tag 'OTRS_APPOINTMENT_DESCRIPTION' are not replaced.
- 2020-03-13 Fixed bug#15017 - Untranslated strings in PGP status information.
- 2020-03-12 Improved download of the private and public keys and certificates (S/MIME and PGP).
- 2020-03-11 Fixed bug#14956 - Add new key/value pair to the Hash element doesn't render proper element in SysConfig.
- 2020-03-10 Fixed bug#13657 - There are "Duplicate entry" error messages for the ticket seen flag in the log.
- 2020-03-06 Fixed bug#13761 - Line breaks are not working in the long description fields in the Process management.
- 2020-03-02 Fixed bug#15005 - The service view does not work well with more than 10000 tickets. With the fix there is a limit of 20000 tickets.
- 2020-03-02 Fixed bug#14975 - Setting Event Type Filter in the ticket timeline view is applied only to the current ticket. Instead, it should be applied to all tickets.
- 2020-03-02 Fixed bug#14930 - Matching 'Frontend' setting in the ACLs causes problem when changing Type, Queue, Service or SLA. The issue occurs in combination with PossibleAdd parameter - the forbidden fields are still there (i.e. Free fields), but changes are not saved.
- 2020-03-23 Mask user credentials in the SupportBundle.
- 2020-03-12 Updated translations, thanks to all translators.
2020-03-03 Improved random number generator. We added new CPAN dependencies, which should already be present on all systems: Crypt::Random::Source Exporter::Tiny Math::Random::ISAAC Math::Random::Secure Module::Find Moo Types::TypeTiny namespace::clean
2020-03-03 Improved token handling in the LostPassword requests.
2020-02-28 Fixed bug#14752 - In the ticket create screen, system always preselects first valid certificate for signature/encryption. In this case, system should preselect default certificate, or the one with the newest/longest valid certificate.
2020-02-28 Fixed bug#14949 - PostMaster X-OTRS-AttachmentExists filter is activated on email with embedded images.
2020-02-28 Fixed bug#13103 - Items in admin favorites are sorted by id instead of alphabetically.
2020-02-28 Fixed bug#14953 - System logs an error when email contains utf-8 characters while trying to create a gravatar link.
2020-02-28 Fixed bug#14952 - From field is not consistent if article is created by note compared to the bulk note add (in agent interface).
2020-02-27 Fixed bug#14988 - The edit button in 'Assigned Transition Actions' table doesn't work (in Transition Actions).
2020-02-27 Fixed bug#14987 - InvalidUserCleanup generates tons of useless entries in the ticket history.
2020-02-27 Fixed bug#14982 - Filter for CustomerIDs with special characters break the page.
2020-02-26 Fixed bug#14774 - AdminGenericAgent matches first ticket close time instead of last. The issue occurs when the ticket is reopened and then closed again - system matches first close time.
2020-02-25 Fixed bug#14944 - Changing Ticket Number Generator causes ExternalTicketNumberRecognition to fail. Therefore system creates a new ticket instead of appending the article to the existing one.
2020-02-19 Fixed bug#14974 - Untranslated string in appointment calendar.
2020-02-14 Fixed bug#14963 - Mails are not signed in compose screens. If an S/MIME certificate is set for signing and encrypting outgoing mails, it is not used for signing in Compose answers. For new Email tickets, E-Mail Outbound and Forward the emails are signed correctly. Furthermore, if "sign and encrypt" is chosen, the mail will only be encrypted, but not signed.
2020-02-14 Fixed bug#14926 - OTRS tag in Templates does not work correctly.
2020-02-14 Fixed bug#14932 - OTRS tag is not replaced in a Generic Agent job if the ticket has no CustomerID.
2020-02-12 Fixed bug#14960 - Incorrect language file loading. OTRS loads wrong language files if the user uses a top-level language file like 'es' or 'fr' where also country variants exist (e. g. "es_MX") and the user has packages with translation files installed.
2020-02-11 Added a new SysConfig setting 'DisableLoginAutocomplete' - when enabled, it disables autocomplete in the login forms. System adds autocomplete="off" attribute to the login input fields. Note that some browsers ignore it by default (usually it can be changed in the browser configuration).
2020-02-10 Fixed bug#14773 - Invalid characters in Perl Modules section on AdminSupportDataCollector screen.
2020-02-07 Fixed bug#14968 - Values of the queue field are translated in the bulk view.
2020-02-07 Fixed bug#14967 - The accounted time is missing in the generic interface TicketGet documentation of API.
2020-02-06 Fixed bug#14833 - Citation conversion to plain text is broken.
2020-02-05 Improved From field handling in the Email action screens.
2020-02-05 Fixed bug#14858 - It's not possible to transfer value "0" via web service to dynamic field.
2020-02-05 Fixed bug#14203 - GET method processes entity-body message from request.
2020-02-05 Follow-up fix for bug#10825 - in Reply-Template. Re-added tags which were marked as not supported in previous fix.
- 2020-01-23 Updated translations, thanks to all translators.
- 2020-01-22 Update jquery to 3.4.1.
- 2020-01-16 Fixed bug#14917 - Permission problem with Notification and Group rights (NOTE/RO). When user sends a note to the 'InvolvedAgent', target user doesn't receive notification if he doesn't have the 'RO' permission (even if he has other permissions, like NOTE).
- 2020-01-15 Fixed bug#14908 - Line brakes are ignored in the long descriptions (Activity Dialog).
- 2020-01-08 Fixed bug#14367 - Generic agent edit screen is slow when there are many dynamic fields.
- 2020-01-08 Fixed bug#13159 - Generic agent deletes the content of dropdown dynamic field if empty value is added. It only happens when 'Add empty value' is set.
- 2019-12-27 Fixed bug#14882 - Number of tickets is wrong in the customer information center if dynamic fields are used. If dynamic fields are used as attributes in Frontend::CustomerUser::Item###15-OpenTickets the number of tickets for the link in the customer information center is not displayed correctly.
- 2019-12-25 Fixed bug#14722 - Debug messages are shown as Daemon errors.
- 2019-12-25 Fixed bug#14900 - Transition action / Sequence flow DynamicFieldSet can't handle multiselect field value set.
- 2019-12-25 Fixed bug#14288 - CustomerUser is not set when ticket is created via Web Service. CustomerUser parameter expects customer user login, so when email is provided it didn't worked out.
- 2019-12-20 Fixed bug#14912 - Installer refers to non-existing documentation.
- 2019-12-18 Fixed bug#14896 - Process print action in process overview screen does not open in pop-up window.
- 2019-12-16 Fixed bug#14895 - Caching issues with dropdown and multiselect dynamic fields when they are filled by 'DynamicFieldFromCustomerUser::Mapping' (Agent interface).
- 2019-12-16 Fixed bug#14910 - Missing ZZZAAuto.pm prevents deployment of overridden invalid entity type database settings. If system has invalid setting stored in the SysConfig database which is overridden via ZZZ*pm files, rebuild fails and therefore machines can't be deployed when upgrading the system.
- 2019-12-10 Fixed bug#14903 - There is a space after some time values in statistics.
- 2019-12-12 Updated translations, thanks to all translators.
- 2019-12-11 Improved handling of the uploaded inline images.
- 2019-12-06 Fixed bug#14886 - When config ExternalFrontend::TicketCreate###Queue is disabled, customer user can create a ticket in default queue without sufficient permission.
- 2019-12-05 Fixed bug#14233 - It's not possible to disable ticket type via ACL in the AgentTicketSearch.
- 2019-12-05 Improved the draft feature in the agent frontend.
- 2019-12-04 Fixed bug#14791 - ICS files with carriage return character can not be imported to calendar.
- 2019-12-03 Fixed bug#14883 - Confusing message 'This message has been queued for sending' is shown in the TicketZoom screen.
- 2019-12-02 Fixed bug#14881 - Signature and Salutation text fields are not marked as mandatory in add and edit screens in admin interface.
- 2019-11-29 Improved article sending via email communication channel.
- 2019-11-29 Fixed bug#14869 - The value of config Ticket::IncludeUnknownTicketCustomers is ignored in the statistic.
- 2019-11-29 Fixed bug#14861 - Foreign Customer Company DB validation is wrong.
- 2019-11-28 Fixed bug#14834 - Packages with long description (comment) can not be deployed in the system configuration.
- 2019-11-28 Follow-up fix for bug#14761 - It's not possible to create article with attachment named '0'.
- 2019-11-20 Fixed bug#14659 - Composing a new mail message with a blank subject causes no warning to appear.
- 2019-11-15 Fixed bug#14852 - Customer company filter is reset after going to the other page.
- 2019-11-07 Improved config 'Ticket::ViewableStateType' description.
- 2019-11-07 Fixed bug#14826 - Ticket history shows incomplete record for the Type entry.
- 2019-11-07 Fixed bug#14864 - When generic agent changes a ticket's CustomerID, CustomerUserID is cleared and is empty.
- 2019-11-05 Fixed bug#14851 - Predefined values for dynamic fields are missing in the system configuration for TicketSearch screens.
- 2019-11-05 Fixed bug#14747 - PerformanceLog file increases despite max size is reached.
- 2019-11-05 Fixed bug#14845 - It's not possible to save system configuration settings with Date type on Internet Explorer.
- 2019-11-05 Removed unneeded dependency Crypt::SSLeay.
- 2019-11-04 Fixed bug#14842 - Downgrade to ((OTRS)) Community Edition is possible for every agent whether or not the agent is member of the admin group.
- 2019-10-31 Updated translations, thanks to all translators.
- 2019-10-25 Fixed bug#13651 - User is logged out after deploying system configuration changes. There is missing SessionID parameter in the link for setting deployment when SessionUserCookie is disabled.
- 2019-10-24 Updated welcome ticket text.
- 2019-10-24 Fixed bug#14763 - Invisible SysConfig settings are not removed on package deinstallation.
- 2019-10-23 Follow-up fix for bug#14542 - Date values for escalation times are not localized in ticket small overview.
- 2019-10-22 Fixed bug#14810 - Attributes are not replaced with OTRS_CURRENT_ tags in Transition Action modules in the process management.
- 2019-10-21 Fixed bug#14742 - Short and long dynamic field descriptions are not translated in the process management. Translation short/long description in a process.
- 2019-10-21 Fixed bug#14742 - Translation short/long description in a process.
- 2019-10-18 Fixed bug#14824 - Ticket action sub-menu items suddenly disappear in the AgentTicketZoom.
- 2019-10-15 Follow-up fix for bug#14693 - Console command Maint::Ticket::InvalidUserCleanup reports error about ArticleFlagDelete().
- 2019-10-11 Fixed bug#14800 - Signature check and decryption of PGP and S/MIME mails causes needless write operations.
- 2019-10-10 Follow-up fix for bug#14716 - Mails with attached mails (e.g. forwarded) containing period followed by long string in the subject may get stuck.
- 2019-10-08 Fixed bug#14798 - Dev::Tools::TranslationsUpdate includes the header of PO file into the language file for empty string.
- 2019-10-08 Fixed bug#14775 - ACL does not match process activity (ActivityEntityID).
- 2019-10-07 Fixed bug#14785 - Wrong grammar in the CustomerAccept link in the customer interface.
- 2019-10-04 Fixed bug#13469 - Missing Signing and Encryption information in the Ticket zoom screen.
- 2019-10-01 Fixed bug#14615 - Outdated default Gravatar image URL. Gravatar image mm (mystery-man) is renamed to mp (mystery-person).
- 2019-09-19 Fixed bug#14751 - Wrong favicon URL for US-CERT NVD in OutputFilterTextAutoLink###CVE system configuration item.
- 2019-09-19 Fixed bug#12726 - Automatic links to CVE numbers don't work in TicketViewZoom.
- 2019-09-18 Fixed bug#14743 - Missing filter state in the queue view for queues with sub-queues.
- 2019-09-18 Updated translations, thanks to all translators.
- 2019-09-13 Fixed bug#14768 - Advanced setting options are not reachable in System Configuration if the setting value contains too much text.
- 2019-09-12 Fixed bug#13886 - Access to settings with higher ConfigLevel is possible even if system wide ConfigLevel is not matched.
- 2019-09-11 Fixed bug#14761 - It's not possible to create article with attachment named '0'. Instead, error message is shown.
- 2019-09-10 Fixed bug#14760 - Customer user has no customer relation information in search result screen.
- 2019-09-06 Fixed LibreSSL version detection.
- 2019-09-04 Fixed bug#14497 - Filtering doesn't work when special characters (like & and ;) are used in ColumnFilterDynamicField. In this case there is encoding problem.
- 2019-09-04 Fixed bug#14748 - TicketOverviewSmall screen has a much lower performance than Medium and Large screens.
- 2019-09-04 Fixed bug#14708 - Dev::Tools::TranslationsUpdate command generates wrong filename if the module name contains a number.
- 2019-09-04 Fixed bug#14764 - Wrong calendar highlighting in the Month timeline.
- 2019-09-04 Fixed bug#14678 - NotificationOwnerUpdate event can cause wrong tag replacing. Systems sets content to 'No body' instead of last customer article body.
- 2019-09-03 Fixed bug#14610 - There is no autocomplete option for AgentTicketBulk action in ACL configuration.
ACLKeysLevel3::Actions###100-Defaultis updated. AgentTicketBulk is added as a possible action.
- 2019-08-27 Fixed bug#14728 - Dynamic field values are replaced by "xxx" in notifications and emails when using -tags in notifications. It's fixed by adding a check if the tag is referring to the Dynamic field and in this case system skips value replacement.
- 2019-08-26 Fixed bug#14724 - It's not possible to search for a dynamic field with the name 'Name' in the activity dialog.
- 2019-08-21 Fixed bug#14737 - "Switch to customer" feature is not working in AgentCustomerInformationCenter.
- 2019-08-13 Fixed bug#14720 - In the process management, TicketStateSet script task fails if target state equals current state. When TicketStateSet fails, it causes a scheduler error e-mail to be sent.
- 2019-08-12 Fixed bug#14677 - Undefined field in title of activity dialog edit window.
- 2019-08-08 Fixed bug#14665 - Config option 'AutoResponseForWebTicket' is not honored in follow-up articles. When 'AutoResponseForWebTickets' is set to 'No', follow-up articles generate auto-response.
- 2019-08-07 Fixed bug#14716 - E-mails with attached e-mails (e.g. forwarded) containing period followed by long string in the subject may get stuck. Put such e-mail into OTRS PostMaster and mail processing will run until the process is killed manually.
- 2019-08-08 Updated translations, thanks to all translators.
- 2019-08-08 Fixed bug#14694 - Multiple emails are sent out by one action. A regression was introduced in a previous bugfix in OTRS 6.0.7, that resulted in an errant submit handler which would result in multiple instances of the same article in case the recipient field was entered manually.
- 2019-08-05 Fixed bug#14693 - Console command Maint::Ticket::InvalidUserCleanup reports error about ArticleFlagDelete().
- 2019-08-05 Fixed bug#14713 - Untranslated strings in GenericInterface screens.
- 2019-08-05 Fixed bug#14644 - Client side validation does not show tooltips in the Appointment calendar.
- 2019-08-05 Fixed bug#14572 - Package installation via Console upgrade command bypasses OTRS verification.
- 2019-08-05 Fixed bug#14672 - Values from multi-select Dynamic Fields do not work as recipient in Ticket Notifications.
- 2019-08-02 Added colorization of weekends in calendars.
- 2019-08-02 Fixed bug#14655 - In the process management OTRS_CURRENT tags are not correctly interpreted when used in the TicketOwnerSet and TicketResponsibleSet transition action.
- 2019-07-29 Fixed bug#14357 - Email sending doesn't work fine with specific module versions. Recently additional option for otrs.CheckModules.pl has been introduced to show recommended version of modules which should be used. Modules 'IO::Socket::SSL' and 'Net::SMTP' have increased recommended versions.
- 2019-07-29 Fixed bug#14605 - Password field is not mandatory on S/MIME screen.
- 2019-07-29 Fixed bug#14629 - In the Calendar Overview screen, last selected Timeline overview is not saved.
- 2019-07-25 Fixed bug#14670 - Ticket notification migration from 5 to 6 fails if notification content is missing.
- 2019-07-25 Follow-up fix for bug#14557 - Webservice debug log does not honor selected agent timezone.
- 2019-07-24 Fixed bug#12956 - After splitting the ticket Customer Information are wrong.
- 2019-07-23 Fixed bug#14358 - Ticket Title is hidden in the ticket zoom screen using Mobile Mode in Agent interface.
- 2019-07-23 Fixed bug#14503 - Filter label is not visible if High contrast skin is used.
- 2019-07-23 Fixed bug#14662 - Syncing LDAP fields causes error when value is undefined.
- 2019-07-22 Fixed bug#14563 - Responsible agent is not shown in the 'To' Field of the Article in the Ticket zoom screen.
- 2019-07-22 Fixed bug#14666 - OTRS console command Dev::Code::CPANAudit scans OTRS home folder and decreases performance. System scans all folders for perl modules, which is not needed.
- 2019-07-19 Fixed bug#14646 - OTRS_CUSTOMER_DATA tags not correctly interpreted in DynamicFieldSet transition action.
- 2019-07-19 Additional recipient email addresses in notification events are correctly separated on send to prevent information leakage.
- 2019-07-18 Fixed bug#14651 - System configuration descriptions refers to non-existing parameters (e.g. AccessibleTickets).
- 2019-07-10 Fixed bug#14593 - Article seen flag shows wrong state when there are more then 1500 articles for one ticket.
- 2019-07-10 Fixed bug#14618 - Information about usage of 'URI' or 'URL' filters is missing at some dynamic field types.
- 2019-07-09 Fixed bug#14612 - Explanation for 'Kernel::System::Email::Test' is missing from SendmailModule System configuration description.
- 2019-07-04 Fixed bug#14597 - Missing hint on how to separate 'Additional Email Recipients' in notifications.
- 2019-07-03 Added improvements for user module regarding the LDAP auth synchronization.
- 2019-07-01 Fixed bug#14575 - Input field in the FrontendNavigation type in SysConfig has incorrect value when single quotes are used.
- 2019-06-29 Fixed bug#14601 - Entitlement check message is different in GUI and log.
- 2019-06-25 Fixed bug#14606 - Values of Activity status and Customer visibility drop-downs are not translated in the Ticket notification screen.