All Versions
211
Latest Version
Avg Release Cycle
39 days
Latest Release
1711 days ago

Changelog History
Page 5

  • v5.0.19 Changes

    May 09, 2017
    • 2017-05-10 Fixed bug#12572 - Non-process tickets generate error messages in the syslog if process data are allowed to be displayed.
    • 2017-05-04 Updated translations, thanks to all translators.
    • 2017-05-03 Fixed bug#12803 - TranslationsUpdate console command does not consider strings from var/packagesetup folder.
    • 2017-05-03 Added a web timeout config option for the support data collection and suppress the log message, if the internal web request for the support data collection doesn't work.
    • 2017-05-02 Updated translations, thanks to all translators.
    • 2017-04-28 Fixed bug#10556(PR#1737) - Missing library used in IMAP authentication mechanism. Thanks to S7!
    • 2017-04-28 Fixed bug#12784(PR#1738) - Webservice Debugger shows no Entry. Thanks to S7!
    • 2017-04-27 Updated translations, thanks to all translators.
    • 2017-04-26 Fixed bug#12783 - Display of Dynamic Field Date/Time values changed.
    • 2017-04-20 Fixed bug#12773 - In case of big screen resolution the Subject field is too long.
    • 2017-04-19 Fixed bug#12736(PR#1709) - Malformed pgp-signed multipart mail can cause error in PGP.pm. Thanks to Michael and S7!
    • 2017-04-13 Fixed bug#7811(PR#1710) - GenericAgent Search produces inconsistent results. Thanks to S7!
    • 2017-04-13 Fixed bug#12649(PR#1669) - The long and short description of the process ticket are not displayed at the first activity. Thanks to S7!
    • 2017-04-13 Fixed bug#12681(PR#1647) - In agent ticket search, profile field is not modernise. Thanks to S7!
    • 2017-04-12 Fixed bug#12714(PR#1674) - In dynamic matrix statistics preview x-axis is not sorted. Thanks to S7!
    • 2017-04-12 Fixed bug#12744(PR#1704) - Responsible Filter in Queue View does not work. Thanks to S7!
    • 2017-04-10 Fixed bug#12764 - Database function SQLProcessor() modifies given parameter data.
    • 2017-04-07 Fixed bug#12761 - Cache values can be modified from the outside in function XMLParse().
    • 2017-04-07 Fixed bug#9723 - TicketAccountedTime stat does not run on Oracle with many tickets.
    • 2017-04-05 Fixed bug#12753 - Function "SystemDataGroupGet" has problems with empty values in oracle.
    • 2017-04-04 Fixed bug#12627 - ACL value with brackets is not shown in ACL Editor.
    • 2017-04-04 Follow-up fix for bug#12334 - Net::SSLGlue issues warnings on modern systems.
    • 2017-04-04 Fixed bug#12746 - ACL ignores checks on dynamic fields.
    • 2017-04-03 Fixed typo in otrs.Daemon.pl.
    • 2017-04-03 Fixed bug#12725 - Tickets link on themselves.
    • 2017-03-31 Follow-up fix: Activity dialog doesn't check process status before submit (bug#12443), thanks to Balázs Úr.
    • 2017-03-31 Fixed bug#12680 - Templates are not loaded in several views in mobile browsers.
    • 2017-03-31 Fixed bug#12603 - The notification during the import of a process appears in English.
    • 2017-03-31 Fixed bug#12604 - Creating new Customer-User in case the given user already exists, the error message appears in English.
    • 2017-03-30 Fixed bug#11958 - "http://" or "ftp://" may be added to hostnames in filtered text.
    • 2017-03-28 Fixed bug#12720(PR#1676) - Settings window of Complex LinkObject is not translated. Thanks to S7!
    • 2017-03-26 Fixed bug#12650(PR#1636) - SendCustomerNotification does not respect newly assigned mail address. Thanks to S7!
    • 2017-03-24 Updated translations, thanks to all translators.
    • 2017-03-24 Fixed bug#12719(PR#1671) - The result of SQL box displays the unique column headers not with the right character encoding. Thanks to S7!
    • 2017-03-24 Fixed bug#12614 - PopUpAction doesn't work on the Create phone Ticket or Create e-mail ticket widgets.
    • 2017-03-24 Fixed bug#12718(PR#1668) - There is no check for the similar names when creating a mail filter. Thanks to S7!
    • 2017-03-24 Fixed bug#12703(PR#1663) - dynamic list and dynamic matrix interpret agent/user Userfirstname. Thanks to S7!
    • 2017-03-23 Fixed bug#12723 - TicketNumber generators uses TicketCheckNumber() in a wrong way.
    • 2017-03-23 Fixed bug#12701(PR#1666) - Default values of "Owner" and "Responsible" fields placed in the activity dialogs in the process tickets cannot be settled. Thanks to S7!
    • 2017-03-23 Fixed bug#12702 - TicketTypeUpdate not seen in Ticket history.

  • v5.0.18 Changes

    March 28, 2017
    • 2017-03-22 Updated translations, thanks to all translators.
    • 2017-03-22 Fixed bug#12716(PR#1667) - Activity dialog causes an Error in customer interface. Thanks to S7!
    • 2017-03-20 Fixed bug#12684(PR#1649) - The format buttons are missing from the stacked area chart on the dashboard if the language is not English. Thanks to S7!
    • 2017-03-17 Fixed bug#12683(PR#1651) - There is a difference between key and content display in the Events Ticket Calendar. Thanks to S7!
    • 2017-03-17 Fixed bug#12695(PR#1657) - Collapse/Expand event does not work after submit table configuration (e.g. Linked) in AgentTicketZoom. Thanks to S7!
    • 2017-03-17 Fixed bug#12611(PR#1656) - Dropdown fields in large overview not modernized. Thanks to S7!
    • 2017-03-17 Fixed bug#12382 - TicketSolutionResponseTime and TicketAccountedTime do not appear in Dynamic Metric but incorrectly in Dynamic List.
    • 2017-03-14 Fixed: Net::SSLGlue issues warnings on modern systems.
    • 2017-03-14 Fixed bug#12676(PR#1645) - Ticket delete slows exponentially with dynamic fields. Thanks to S7!
    • 2017-03-14 Improved backpup.pl to really only dump the database if -t dbonly is specified.
    • 2017-03-13 Fixed bug#12571 - Missing column descriptions in External backends.
    • 2017-03-13 Fixed bug#12679(PR#1644) - Customer Menu can be clicked through in a certain instance. Thanks to S7!
    • 2017-03-13 Fixed bug#12685 - Typos in TicketSearch operation in WSDL.
    • 2017-03-10 Fixed bug#12569 - Missing explanation users (with visual impairments) in the 'Preferences' page.
    • 2017-03-10 Fixed bug#12602 - The error message during editing the process ticket appears in English.
    • 2017-03-10 Fixed bug#12678 - DynamicField Date and DateTime only have the default values for 10 years in past and 1 year in future for the search.
    • 2017-03-10 Fixed bug#12600 - The speech bubble (alternative text) is missing for New Article column on the Dashboard widgets.
    • 2017-03-10 Fixed bug#12624 - AgentTicketSearch gets broken with very long search templates.
    • 2017-03-10 Fixed bug#12663(PR#1642) - AgentTicketZoom does not jump to first unread article when it's not on the first page. Thanks to S7!
    • 2017-03-10 Fixed bug#12677 - OTRS breaks with DBD::mysql 4.042.
    • 2017-03-09 Fixed bug#12669(PR#1641) - ToolBar icon 'Ticket in my Services' is shown without access to tickets. Thanks to S7!
    • 2017-03-08 Fixed bug#12657(PR#1640) - Search result different on DynamicFields if DB is case sensitive. Thanks to S7!
    • 2017-03-07 Fixed bug#12565 - The translation is missing in the setting belonging to dynamic fields on the Generic Agent edit view.
    • 2017-03-07 Fixed bug#12661(PR#1639) - In overview views wrong dates are displayed in the Created column. Thanks to S7!
    • 2017-03-07 Fixed bug#12665 - The search button in the main navigation is not visible sometimes.
    • 2017-03-06 Fixed bug#12273 - ACLs do not work if referencing on DF with value 0.
    • 2017-03-03 Follow-up for bug#12443 - Activity dialog doesn't check process status before submit.
    • 2017-03-03 Fixed bug#11880 - TicketSolutionResponseTime - No Values when Solution Time it NOT in use.
    • 2017-03-03 Fixed bug#12659 - Process editor freezes when "No data found" element is dragged on canvas.
    • 2017-03-03 Fixed bug#12253 - Stats per Customer User not possible.
    • 2017-03-03 Fixed bug#12585 - Samples are not translated in the search view of text type dynamic field.
    • 2017-03-03 Fixed bug#12554 - The change of FirstnameLastnameOrder does not affect QueueView.
    • 2017-03-03 Fixed bug#12648 - User cache is beeing deleted every time a user logins and LDAP sync causes a user update.
    • 2017-03-02 Fixed bug#9729(PR#1631) - An article body may be replaced with attachments in AgentTicketZoom. Thanks to S7!
    • 2017-03-02 Fixed bug#4640(PR#1635) - Wrong variable in Auto Responses. Thanks to S7!
    • 2017-03-02 Fixed bug#8657(PR#1634) - PasswordMinSize returns %s instead of minimum size in the AgentPreferences. Thanks to S7!

  • v5.0.17 Changes

    March 07, 2017
    • 2017-02-27 Updated translations, thanks to all translators.
    • 2017-02-24 Fixed bug#12612 - Exchange of the axis and the translations doesn't work in the dashboard statistic widgets.
    • 2017-02-24 Fixed bug#12628(PR#1623) - Sorting of columns in Dashboard-Ticket-Widgets is toggling with every refresh of the widget. Thanks to S7!
    • 2017-02-24 Unified the search from text and textarea dynamic fields (bug#12118).
    • 2017-02-22 Updated translations, thanks to all translators.
    • 2017-02-22 Fixed bug#12596(PR#1625) - AgentTicketQueue articles are not displayed properly. Thanks to S7!
    • 2017-02-18 Fixed bug#12443 - Activity dialog doesn't check process status before submit.
    • 2017-02-17 Fixed bug#12552 - Merging Tickets will not move linked objects to target ticket.
    • 2017-02-17 Fixed bug#12573 - Permissions are not completely translated.
    • 2017-02-17 Follow-up fix for bug#12487: Statistic with a '+' in the CustomerId doesn't work.
    • 2017-02-17 Fixed bug#12595 - Not able to search for tickets at customer portal with brackets within login name.
    • 2017-02-17 Fixed bug#12555 - Deleting tickets via GenericAgent does not remove tickets completely (immediately?).
    • 2017-02-17 Fixed bug#12564 - Values that belong to the checkbox, appear in English in the statistics settings.
    • 2017-02-17 Fixed bug#12620 - bug with spec file for SLES 11.
    • 2017-02-16 Fixed bug#12546 - SOAP:1007 SRT: Unsupported xstream found: ("HTTP Code 200 : OK").
    • 2017-02-14 Added the possibility to configure ticket notification recipients by OTRS-tags (replaced with values from current ticket).
    • 2017-02-14 Fixed bug#12558(PR#1603) - Filtering of "Available Columns" in Allocation List is not working well when columns are changed. Thanks to S7!
    • 2017-02-13 Fixed bug#12606 - In LinkObject module the class names are not translated even if they are translated in the language file.
    • 2017-02-10 Fixed bug#12588 - Unicode characters crash Postmaster with HTMLUtil.pm error.
    • 2017-02-10 Fixed bug#10918 - Reducing available processes by ACLs not possible.
    • 2017-02-09 Fixed bug#12548 - In the search menu the examples are delusive.
    • 2017-02-08 Follow-up fix for bug#10691: add new config setting PostMaster::NewTicket::AutoAssignCustomerIDForUnknownCustomers to control creation of tickets with unknown customers.
    • 2017-02-04 Fixed bug#12591 - Statistic preview for ticket list statistic is very slow in systems with many tickets.
    • 2017-02-03 Fixed bug#12287 - Missing date validation for ITSM date and datetime fields.
    • 2017-02-03 Fixed bug#12549 - Columns not translated in several widgets and views.
    • 2017-02-03 Fixed bug#12533 - Setting a Dynamic Field to = 0 in a activity dialogue does not set the value but deletes it.
    • 2017-02-03 Fixed bug#12577(PR#1606) - Select All Checkboxes in Ticket Overview screens. Thanks to S7!
    • 2017-02-01 Fixed bug#12458 - JavaScript events do not work when Customer History is loaded.
    • 2017-01-27 Fixed bug#12559 - Moving ticket to disabled queue causes corrupted layout.
    • 2017-01-27 Fixed bug#11902 - Stats - TicketSolutionResponseTime does not show any Escalation - First Response Time.
    • 2017-01-26 Fixed bug#12547 - System maintenance arranges notes in time order.
    • 2017-01-24 Fixed bug#12529 - Notifications break AgentTicketBulk.
    • 2017-01-20 Fixed bug#12528 - Problem with dash as value in a modernized form field.
    • 2017-01-20 Follow-up fix for bug#11810 - not translated to spanish when answering from AgentTicketZoom screen.
    • 2017-01-20 Fixed bug#4512 - HTMLUtils ToAscii forces line breake on fixed line-length 78.
    • 2017-01-20 Fixed bug#12543 - Missing header and footer after file upload in CustomerTicketProcess.
    • 2017-01-20 Fixed bug#12536 - It's possible for an GenericAgent task to be submitted multiple times and depending on the jobs configuration, lead to a Denial of Service.
    • 2017-01-17 Fixed bug#12481 - URLs in Chat are not converted to clickable links.

  • v5.0.16 Changes

    January 24, 2017
    • 2017-01-16 Updated translations, thanks to all translators.
    • 2017-01-13 Fixed bug#12494 - Not able to start chat at AgentTicketZoom and CIC with customer.
    • 2017-01-12 Updated translations, thanks to all translators.
    • 2017-01-06 Fixed bug#12523 - Can't cache: StatID has no time period, so you can't cache the stat!.
    • 2017-01-06 Fixed bug#12516 - Error when next state is not set and state is disabled in AgentTicketPhoneCommon.
    • 2017-01-06 Fixed bug#12421 - Wrong out of office state in statistics.
    • 2017-01-06 Fixed bug#12512 - https RSS feeds don't use the proxy.
    • 2016-12-23 Fixed bug#12471 - out of office time calculation wrong if user time zone differs from OTRS default.
    • 2016-12-23 Fixed bug#10691 - No CustomerID shown after TicketCreate (for unknown customers).
    • 2016-12-23 Fixed bug#12480 - Bulk function ignores queues <-> agent/role permissions. Thanks to S7 (PR#1590).
    • 2016-12-20 Fixed bug#11197 - AJAX Error while being logged in but nothing is done for a while.
    • 2016-12-19 Fixed bug#12501 - Mandatoy dyn. multiselect field occur error message in AgentTicketEmailOutbound.
    • 2016-12-16 Fixed bug#12486 - Return-path is set to "<>" instead of having SMTP-From identical to Mailheader-From.
    • 2016-12-16 Fixed bug#12435 - otrs.Console.pl Maint::Stats::Generate - ISO-8859 encoding.
    • 2016-12-16 Improved the support data collection to work without a internal web request.
    • 2016-12-16 Follow-up fix for bug#12040 - Emails are incorrectly attached to tickets.
    • 2016-12-16 Fixed bug#12473 - Banner cannot be disabled in customer interface.
    • 2016-12-09 Fixed bug#12487 - Statistic with a '+' in the CustomerId doesn't work.
    • 2016-12-09 Fixed bug#12429 - Nested form elements in AgentLinkObject prevent submit, thanks to Thorsten Eckel.

  • v5.0.15 Changes

    December 13, 2016
    • 2016-12-07 Fixed bug#12483 - YAML load problems with dynamic fields.
    • 2016-12-07 Updated translations, thanks to all translators.
    • 2016-12-04 Fixed bug#12439 - Import/Export of notifications do not work between two instances.
    • 2016-12-02 Fixed bug#12472 - Bug in Output Filter Frontend::Output::FilterText###AAAUR: wrong FTP recognition.
    • 2016-12-02 Fixed bug#12467 - Column header in excel format start from second row.
    • 2016-11-29 Fixed bug#12293 - Auto response presents confidential information from internal communication to customer user. Please note that for this fix, the configuration setting "PostMaster::PostFilterModule###000-FollowUpArticleTypeCheck" was renamed to "PostMaster::PreCreateFilterModule###000-FollowUpArticleTypeCheck". If you had customized the old setting, please also apply your customizations to the new setting.
    • 2016-11-25 Fixed bug#12464 - Customer History table is still visible even though no selected customer users, thanks to S7.
    • 2016-11-25 Fixed bug#12457 - text/html Part only E-Mails with HTML Entities are Converted to Incorrect Charset.
    • 2016-11-25 Fixed bug#12450 - Error handling with ???. Thanks to Dorothea Doerffel.
    • 2016-11-25 Fixed bug#1370 - Postmaster filters with 2 match conditions doesnt work.
    • 2016-11-25 Fixed bug#12461 - Chrome can not display attached PDF files since 5.0.14.
    • 2016-11-22 Fixed bug#12445 - Save and finish button does not "finish" in statistics.
    • 2016-11-21 Fixed bug#11548 - Filtering the greek symbol sigma "Σ".
    • 2016-11-21 Fixed bug#12302 - Default column config for customer and customer user data.
    • 2016-11-21 Fixed bug#12357 - CustomerTicketProcess Problem paste or upload image.
    • 2016-11-18 Removed superfluous colons in table heading, thanks to Balázs Úr (PR#1566).
    • 2016-11-18 Fixed error when importing emails without valid address in From field, thanks to Paweł Bogusławski (PR#1559).
    • 2016-11-18 Fixed warnings when saving permissions for users and roles, thanks to Paweł Bogusławski (PR#1557).
    • 2016-10-10 Disabled warnings on internal unicode chacter printing, thanks to Pawel Boguslawski.
    • 2016-11-18 Fixed bug#12427 - Missing table cell in Customer User Management modal screen.
    • 2016-11-18 Moved the save buttons into a separate widget for better usability in AdminACL, thanks to urbalazs.
    • 2016-11-18 Fixed an issue where the group selection in SysConfig would lead to empty results in the content area, thanks to S7
    • 2016-11-18 Fixed bug#12438 - Race condition in ArticleCreate.
    • 2016-11-18 Fixed bug#12353 - DynamicField Multiselect default value is not correct on creation. Thanks to S7!
    • 2016-11-18 Fixed bug#12418 - Blinking mechanism not working.
    • 2016-11-12 Fixed bug#10825 - in Reply-Template, thanks to S7.
    • 2016-11-11 Improved output of customer data in AdminSession.
    • 2016-11-11 Fixed bug#12415 - Problems with malformed utf8 chars in emails.
    • 2016-11-11 Fixed bug#12403 - Ticketview M or L actionline in ie11 not working.
    • 2016-11-11 Fixed bug#12383 - OTRS does way to many DBD::Pg ping test.
    • 2016-11-11 Fixed bug#12405 - Admin Notification does not show realname.
    • 2016-11-11 Fixed bug#12410 - ACL GUI doesn not contain AgentTicketSearch.
    • 2016-11-11 Fixed bug#12395 - Support Data Collector Plugin Table Charset incorrectly reports utf8 Problem for a Table View.
    • 2016-11-11 Fixed bug#12408 - Missing SecretConfigOptions in TemplateGenerator.
    • 2016-11-08 Fixed bug#12401 - Same HTML IDs in the statistics edit screen (x-axis, y-axis and filter).
    • 2016-11-07 Fixed bug#12400 - Package manager does not list freely selectable features via cloud service.
    • 2016-11-06 Fixed bug#8998(PR#1033) - Empty sender name in response, thanks to Pawel Boguslawski.
    • 2016-11-04 Fixed bug#12378 - TicketNumber in LinkObject sort columns can't change its position.
    • 2016-11-04 Fixed bug#12317 - DropDown with many values has doubled scrollbar.
    • 2016-11-04 Fixed bug#12384 - Stats translates ticket type values.
    • 2016-11-04 Fixed bug#12316 - No tickets found, empty lines in customer user management on () in uid. Thanks to Paweł Bogusławski (PR#1510).
    • 2016-11-04 Fixed bug#12397 - backup.pl doesn't backup articles in special case. Thanks to Jens Pfeifer.
    • 2016-11-04 Fixed bug#12391 - Base64 encoded image does not display in article.
    • 2016-11-04 Fixed bug#12369 - Errors in deleting tickets. Thanks to S7.
    • 2016-11-04 Fixed bug#12367 - * in CustomerID breaks all CustomerUser.CustomerIDs.
    • 2016-11-04 Follow-up fix for bug#9460 - Under some circumstances OTRS does not join Tickets to the Customernumber.
    • 2016-11-02 Fixed bug#12388 - Using obsolete GenericAgent module jobs causes errors in logs. Thanks to Paweł Bogusławski.
    • 2016-10-28 Fixed bug#12364 - Blank lines at top of signature lost when editing.
    • 2016-10-28 Fixed bug#12349 - Module not working properly ArchiveRestore.
    • 2016-10-28 Fixed bug#12334 - Net::SSLGlue issues warnings on modern systems.
    • 2016-10-27 Fixed bug#12380 - GenericInterface: Buttons to mapping configuration are missing session data.

  • v5.0.14 Changes

    November 01, 2016
    • 2016-10-27 Added a new support data collector plugin to check for spooled (incorrectly processed) emails.
    • 2016-10-26 Added a new agent session limit prior warning notification (SysConfig setting 'AgentSessionLimitPriorWarning') and added the concurrent agent management for the otrs business solution.
    • 2016-10-25 Added notification type handling for NotificationList in NotificationEvent backend.
    • 2016-10-25 Added caching to NotificationEvent backend.
    • 2016-10-23 Fixed bug#11766 - Ticket unlock via Generic Interface not possible.
    • 2016-10-21 Fixed bug#12311 - Process names are listed by ID instead of by name.
    • 2016-10-18 Fixed bug#12284 - Precious little information regarding SMIME signatures.
    • 2016-10-09 Fixed bug#12343 - Cache kept for ViewableLocks.
    • 2016-10-09 Fixed bug#12351 - Multiple sort / order parameters for Ticket::Frontend::Agent::Dashboard.
    • 2016-10-07 Fixed bug#11073 - Default expanded article in queue view (preview mode) should not be an autoreply.
    • 2016-10-07 Fixed bug#12294 - modern field breaks when we minimize Free Field widget and the form is still open.
    • 2016-10-07 Fixed bug#12208 - Print Process Information screen can not be canceled/closed.
    • 2016-10-06 Improved sandboxing of displayed attachments.
    • 2016-09-30 Fixed bug#12341 - Wrong in ProcessManagement Transition Actions.
    • 2016-09-30 Fixed bug#666 - INSERTs into 'ticket_history' fail sometimes.
    • 2016-09-30 Added warning message for Console commands executed in non UTF-8 terminal.
    • 2016-09-30 Fixed bug#12272 - Tickets in status "removed" get reopened from Junk Queue.
    • 2016-09-28 Fixed bug#12331 - pdf generation runs in to errors on spllited pages because of many columns.
    • 2016-09-27 Fixed bug#4640 - Wrong variable in Auto Responses.
    • 2016-09-27 Fixed bug#11805 - Cancel the Bulk Action always unlocks tickets.
    • 2016-09-27 Fixed bug#11710 - Using ArticleFilter causes numeration issues.
    • 2016-09-23 Fixed bug#12306(PR#1474) - SOAP won't use certificates, thanks to Thorsten Eckel.
    • 2016-09-23 Fixed bug#12328 - Translate State, Lock and Priority values in the Lined ticket widget (Complex).
    • 2016-09-22 Fixed bug#12283 - If Customer users <-> Groups is activated, some queues are not available in the customer interface, when starting a process ticket.
    • 2016-09-21 Fixed bug#12313 - Spam log error in AdminSysConfig.
    • 2016-09-21 Added possibility to define Minimum and Maximum framework version in opm files (e.g. 5.0.x).
    • 2016-09-20 Fixed bug#12310 - Error when invoking the installer with SecureMode = 1.
    • 2016-09-19 Fixed bug#12309 - LinkObject Complex Table column sorting only works for tickets.
    • 2016-09-16 Fixed bug#12305 - Incorrect charset handling in content type of SOAP messages.
    • 2016-09-15 Fixed bug#12126 - Daemon's Task SpoolMailsReprocess causes loop tickets.
    • 2016-09-15 Fixed bug#12301 - CSV reading code is broken, thanks to Pawel Boguslawski.

  • v5.0.13 Changes

    September 20, 2016
    • 2016-09-14 Updated translations, thanks to all translators.
    • 2016-09-12 Fixed bug#12297 - AdminCustomerUser and AdminCustomerCompany generate log errors if RunInitialWildcardSearch is disabled.
    • 2016-09-09 Fixed bug#12290 - LDAP Size Limit exceeded is marked as error.
    • 2016-09-09 Fixed bug#5149 - Incomplete multipart/mixed processing causes incomplete display of e-mails.
    • 2016-09-05 Added new console commands to print (Maint::Log::Print) and clear (Maint::Log::Clear) the OTRS log.
    • 2016-09-05 Followup for bug#11922 - Notification to non RealCustomer.
    • 2016-09-02 Fixed bug#12199 - ProcessManagement: Comma separated Lastnames are not shown correctly on article creation.
    • 2016-09-02 Fixed bug#12079 - Regex in transition condition not working for empty match.
    • 2016-09-02 Added additional positive ResponseCodes for Generic Interface transport module REST, thanks to Robert Ullrich.
    • 2016-09-02 Fixed bug#12280 - GenericAgent job does not send out notifications, even when the option is set to Yes. Thanks to Johannes Hoerburger.
    • 2016-09-02 Fixed bug#12257 - Ticketnotification: Ticketfilter of a uncheck checkbox doesn't work.
    • 2016-09-02 Fixed bug#7288 - Hyperlink creation cuts URLs after a closing square bracket.
    • 2016-09-01 Fixed bug#12106 - Use of uninitialized value in splice.
    • 2016-08-26 Fixed bug#12233 - ACL for restricting services depending on queue does not work as exspected.
    • 2016-08-26 Fixed bug#10608 - Can't search tickets by CustomerID that contain quotes.
    • 2016-08-26 Fixed bug#12270 - AdminMailAccount - Mail account password returned back to form.
    • 2016-08-26 Fixed bug#12259 - Images in a note are lost when using "reply to note".
    • 2016-08-26 Fixed bug#12263 - Time-related search attributes only cover last 10 years.
    • 2016-08-22 Fixed bug#12264 - Incorrect link to ACL documentation.
    • 2016-08-19 Fixed bug#12236 - ACL - negate a role.
    • 2016-08-19 Fixed bug#12242 - GenericInterface Dynamic Fields with multiple values not possible (TicketCreate).
    • 2016-08-19 Fixed bug#12261 - SupportBundle generator dialog has double separator lines.
    • 2016-08-19 Fixed bug#12225 - actual day can not be added if a dynamic field (Date) requires future date.
    • 2016-08-19 Fixed bug#12258 - restore.pl doesn't work with crypted passwords.
    • 2016-08-19 Fixed bug#12222 - closing curly bracket in hyperlink.
    • 2016-08-19 Fixed bug#12210 - GenericAgent can not be submitted if a dynamic field (Date) requires future date.
    • 2016-08-19 Fixed bug#12243 - Modern input fields leaves broken selection on search field remove.
    • 2016-08-19 Fixed bug#12256 - Parameter "Active" in method QueueStandardTemplateMemberAdd is optional but method returns if not set.
    • 2016-08-19 Fixed bug#9460 - Under some circumstances OTRS does not join Tickets to the Customernumber.
    • 2016-08-18 Fixed bug#12246 - HTML mail not displayed correctly.
    • 2016-08-18 Fixed bug#12252 - Support Bundle cannot be created via GUI if cloud services are disabled.
    • 2016-08-15 Fixed bug#12245 - Missing information for Article Dynamic Fields update event thanks to Rene (rwese).
    • 2016-08-15 Fixed a problem with the axis exchange not working correctly in the OTRS Business Solution™ reports.
    • 2016-08-12 Fixed bug#4389 - Singular/plural issue with age.
    • 2016-08-12 Fixed bug#12218 - PostmasterFilter, not possible to set X-OTRS-DynamicField.
    • 2016-08-12 Fixed bug#8705 - StandardResponse2QueueByCreating in wrong Sysconfig area.
    • 2016-08-12 Fixed bug#4439 - Ticket sort order is based on database ids.
    • 2016-08-12 Fixed bug#12224 - Plain password stored in database temporarily when adding new users.
    • 2016-08-12 Follow-up fix for bug#12150 - Ticket::HookDivider missing in TicketZoom and History View.
    • 2016-08-08 Fixed bug#12205 - Default setting for Ticket::Frontend::CustomerTicketMessage###TicketTypeDefault incorrect.
    • 2016-08-09 Fixed bug#12232 - Modern input fields leaves a broken value on refresh.
    • 2016-08-05 Fixed bug#12086 - Labels overflows for some languages.
    • 2016-08-05 Fixed bug#12221 - Key/value fields are very small in AdminProcessManagementTransitionAction.

  • v5.0.12 Changes

    August 09, 2016
    • 2016-08-03 Updated translations, thanks to all translators.
    • 2016-07-29 Fixed bug#12196 - SOAP Response missing trailing slash.
    • 2016-07-24 Followup for bug#12090 - 2 second sleep between email fetching causes bad performance on systems with high email traffic.
    • 2016-07-13 Fixed bug#12118 - Text Area filter doesn't work for Statistic.
    • 2016-07-13 Fixed bug#12189 - ACL beginning with @ results in 500 internal server error.
    • 2016-07-12 Fixed bug#12185 - Sometimes page leave confirmation is shown when completing a popup action.
    • 2016-07-12 Fixed bug#12083 - When no result is found for a stats the result is 0.
    • 2016-07-12 Fixed bug#12182 - CIC - Customer Login still shows merged tickets as closes tickets.
    • 2016-07-12 Fixed bug#12181 - Object StateAction -> Names are not readable.
    • 2016-07-11 Corrected date format for Thai and added new Indonesian language translation, thanks to all translators.
    • 2016-07-11 Fixed bug#11934 - GenericAgent - not possible to uncheck a checkbox.
    • 2016-07-08 Fixed bug#12179 - Wrong OTRS tags conversion in transition actions called by Generic Agent over multiple tickets.
    • 2016-07-08 Fixed bug#12105 - "Create summation row" and "Create summation column" are transposed.
    • 2016-07-08 Fixed bug#12177 - "Close ticket" and "Close window".
    • 2016-07-08 Fixed bug#12150 - Ticket::HookDivider missing in TicketZoom and History View.
    • 2016-07-08 Fixed bug#12134 - Tag wrongly documented.
    • 2016-07-08 Fixed bug#7108 - Email not sent if FQDN has port number in it.
    • 2016-07-07 Fixed bug#12178 - CustomerUser in Config.pm breaks the system.
    • 2016-07-06 Fixed bug#8671 - Can not link to archived ticket.
    • 2016-07-04 Fixed bug#12147 - Transition Action - to set Service and SLA.
    • 2016-07-01 Fixed bug#12141 - Wrong check for needed objects.
    • 2016-07-01 Fixed bug#8640 - Article bounce does not conform to rfc 2822.
    • 2016-07-01 Fixed bug#12111 - Auto response sometimes not translated in German.
    • 2016-07-01 Fixed bug#12120 - Untranslated words in dashboard stats.
    • 2016-07-01 Fixed bug#11248 - FollowUp handling on internal mails does not work at all times.
    • 2016-07-01 Fixed bug#12124 - Usability bug - Attributes in Stats are not shown like in 4.
    • 2016-06-30 Improved debug output of Maint::PostMaster::Read.
    • 2016-06-27 Fixed bug#11986 - Wrong class paramenter for Admin Menu in Navbar.
    • 2016-06-27 Fixed bug#12097 - Ticket responses with non-breaking whitespace cause PostgreSQL database error.
    • 2016-06-27 Fixed bug#11596 - Invalid byte sequence for encoding "UTF8": 0xa0 PostgreSQL.
    • 2016-06-27 Fixed bug#10970 - byte sequence errors on notifications.
    • 2016-06-27 Followup for bug#12078 - Change wording for better translation, thanks to Balázs Úr.
    • 2016-06-24 Don't write error log entry on first LDAP user login, thanks to Pawel Boguslawski.
    • 2016-06-24 Fixed bug#9000 - shm errors on OTRS server startup.
    • 2016-06-23 Fixed bug#11981 - GenericTicketConnector ignoring "OR" in full text search.

  • v5.0.11 Changes

    June 28, 2016
    • 2016-08-03 Updated translations, thanks to all translators.
    • 2016-06-22 Updated translations, thanks to all translators.
    • 2016-06-22 Fixed bug#12143 - TicketSearch: if you filter a search attribute and then select 'all', the search screen disappear.
    • 2016-06-21 Fixed bug#12114 - Reply to an outbound email-internal may fail to be classified as email-internal.
    • 2016-06-21 Fixed bug#12100 - Error Premature end of script headers: index.pl when using long URL.
    • 2016-06-20 Improved performance of CustomerGroup::GroupMemberList(), thanks to Thorsten Eckel.
    • 2016-06-17 Fixed bug#11920 - Activity Dialogs will not translated.
    • 2016-06-15 Fixed bug#12131 - Parameter --with-header does not work.
    • 2016-06-15 Fixed bug#12088 - Possible race condition in scheduler worker daemon.
    • 2016-06-14 Fixed bug#11848 - Generic agent don't set pending time without new pending state.
    • 2016-06-14 Fixed bug#11816(PR#940) - Ticket::Service::KeepChildren parameter - invalid Parent Service.
    • 2016-06-13 Fixed bug#12078 - AdminCustomerUser timeout because of too many customer users.
    • 2016-06-13 Faster new stat add operation, thanks to Pawel Boguslawski.
    • 2016-06-09 Fixed bug#12129 - Process Management: Ticket locks even when is not needed, thanks to Thorsten Eckel.
    • 2016-06-09 Fixed bug#12128 - Can not store 0 in Admin Customer screen, thanks to Renée Bäcker.
    • 2016-06-09 Fixed bug#12116 - Tooltip error messages in combination with modern input fields.
    • 2016-06-09 Fixed performance issue in PermissionUserGet(), thanks to Thorsten Eckel.
    • 2016-06-06 Fixed bug#12122 - Wrong offset in substr function, ForeignKeyCreate function.
    • 2016-06-05 Add CustomerCompanyName Column to Dashboard and CIC, thanks to Ernst Oudhof.
    • 2016-06-04 Fixed bug#12094 - Stats matrix with month columns and year rows gets first row wrong.
    • 2016-06-03 Fixed bug#12110 - ACL Queue limitation not working in CustomerTicketProcess, thanks to Thorsten Eckel.
    • 2016-06-03 Added support for fractional timeunits in GenericInterface TicketConnector, thanks to Jonas Wanninger.
    • 2016-06-03 Fixed bug#12085 - CIC search links don't work when customer login contains parentheses.
    • 2016-06-23 Fixed Internal Server Error on attachment removal page reload, thanks to Pawel Boguslawski.
    • 2016-06-03 Fixed bug#9241 - Ticket searching in GenericAgent not working as expected.
    • 2016-06-03 Fixed bug#8761 - OTRS doesn't recognize URLs which contain nested URLs.
    • 2016-06-02 Fixed bug#11775 - Link search term preserved when target object is changed.
    • 2016-06-01 Fixed bug#12093 - OTRS Modern reply field issue.
    • 2016-05-27 Fixed bug#12005 - Daemon / Scheduler will not run commands.
    • 2016-05-27 Fixed bug#12074 - Redundant and confusing code in Kernel/System/TemplateGenerator.pm.
    • 2016-05-27 Fixed bug#12018 - HTML body not retrieved on by GI operation TicketGet (Added HTMLBodyAsAttachment parameter to retrieve is as an attachment).
    • 2016-05-27 Fixed dynamic field backend POD, Thanks to Thorsten Eckel.
    • 2016-05-27 Fixed bug#12090 - 2 second sleep between email fetching causes bad performance on systems with high email traffic.
    • 2016-05-25 Fixed bug#12099 - Passing parameters to CustomerTicketMessage doesn't work correctly.
    • 2016-05-23 Added debugging switch for AJAX errors. Set Frontend::AjaxDebug to 1 in order to see more details in case of any "error during ajax communication" errors.
    • 2016-05-21 Fixed bug#12012 - JSON Response contains all Dynamic Fields in Article response.
    • 2016-05-20 Fixed bug#12069 - enabling/disabling Article Filter show wrong article.
    • 2016-05-19 7 Day Stats performance optimizations, thanks to Pawel Boguslawski.
    • 2016-05-20 Fixed bug#12087 - AdminTemplate loses HTML tags.
    • 2016-05-20 Fixed bug#8153 - When configuration area is not activated, it is still editable.
    • 2016-05-20 Fixed bug#12084 - Missing day names from 7 Day Stat.
    • 2016-05-20 Fixed bug#12066 - Hamburger icon shows up unwanted.
    • 2016-05-19 Followup for bug#9950 - Ticket Split takes uses system address as the customer.
    • 2016-05-15 Added possibility to sign and/or encrypt ticket notifications.
    • 2016-05-13 Fixed bug#12045 - Not possible to create a Ticket using TransitionAction::TicketCreate with Owner instead of OwnerID.
    • 2016-05-12 Fixed bug#12062 - From field with dot is filled with spaces.
    • 2016-05-12 Fixed bug#9345 - OTRS exceeds 998 character limit in References Line of E-Mail Header.
    • 2016-05-12 Fixed bug#12061 - Secure::DisableBanner is ignored in Notification Mail.
    • 2016-05-12 Fixed bug#12058 - Attribute CreatedQueues and CreatedQueueIDs in dashboard widget does not work.

  • v5.0.10 Changes

    May 17, 2016
    • 2016-05-11 Updated translations, thanks to all translators.
    • 2016-05-11 Re-added missing console command Dev::Tools::GenericInterface::DebugRead, thanks to Rolf Schmidt.
    • 2016-05-10 Updated translations, thanks to all translators.
    • 2016-05-09 Fixed bug#12053 - Use of uninitialized value $ModuleDirectory in concatenation (.) or string.
    • 2016-05-04 Fixed bug#12040 - Emails are incorrectly attached to tickets.
    • 2016-05-04 Fixed bug#12044 - PostMaster process crashed if a non existent ticket type is set via PostMaster filter.
    • 2016-05-04 Fixed bug#12031 - SubSelected class not applied to My Tickets in CustomerTicketOverview Navigation.
    • 2016-05-04 Fixed bug#12048 - error message with HTML code.
    • 2016-05-04 Fixed bug#12049 - Encoding problems in REST transport.
    • 2016-04-29 Fixed bug#11614 - LDAP Auth loses Agent-Group relationships every 2nd login.
    • 2016-04-29 Fixed bug#12036 - Escalation Notification % does not work for short intervals.
    • 2016-04-29 Fixed bug#12033 - Wrong value selected automatically for Responsible in Bulk action..
    • 2016-04-29 Fixed bug#12039 - Wrong default article type in reply.
    • 2016-04-27 Fixed bug#11783 - EscalationsCheck alwasy triggers every Event.
    • 2016-04-26 Improved the way user last used zoom view type is stored for Timeline view in OTRS Business Solution™.
    • 2016-04-25 Fixed bug#11729 - FAQ zoom elements are not collapsed correctly in IE if iframes are empty.
    • 2016-04-22 Fixed bug#12017 - Modernized forms do not work as exspected in conjunction with ACLs.
    • 2016-04-22 Fixed bug#12009 - Request-URI Too Large The requested URL's length exceeds the capacity limit for this server.
    • 2016-04-22 Fixed bug#12015 - FollowUpArticleTypeCheck.pm never fulfilled / check if current sender is customer (do nothing).
    • 2016-04-21 Added package verification information to Admin::Package::List console command, use bin/otrs.Console.pl Admin::Package::List --show-verification-info (to show package verification information) or bin/otrs.Console.pl Admin::Package::List --show-verification-info --delete-verification-cache (to show package verification information deleting the cache before).
    • 2016-04-15 Fixed bug#12008 - Problem with UTF-8 argument passed to otrs.Console.pl.
    • 2016-04-15 Fixed bug#11171 - Missing translation entries.
    • 2016-04-15 Fixed bug#11996 - AgentCustomerSearch causes log errors.
    • 2016-04-15 Fixed bug#11430 - (Ticket )Cache won't get updated on DynamicField ValueDelete.
    • 2016-04-15 Fixed bug#11994 - Activating PreferencesGroups###CSVSeparator triggers internal server error.
    • 2016-04-15 Fixed bug#11992 - Cannot add or update a child row: a foreign key constraint fails when saving customer user theme.
    • 2016-04-12 Fixed bug#11749 - Customer Search: attributes can't add with '+'.
    • 2016-04-08 Fixed bug#11921 - Wrong attachment is deleted if deleting from multiple attachments from template in new ticket.
    • 2016-04-08 Fixed bug#11917 - Generic Interface does show empty/wrong results when a space (+) is used with in the name.
    • 2016-04-08 Make out of office message configurable (setting OutOfOfficeMessageTemplate).
    • 2016-04-08 Improve X-Mailer email header if Secure::DisableBanner is active to avoid the mail being classified as SPAM, thanks to Renée Bäcker.
    • 2016-04-08 Fixed bug#11982 - Follow-up: Labels overlap each other also on line charts.
    • 2016-04-08 Fixed bug#11970 - Kill all sessions button text too long for button.
    • 2016-04-08 Fixed bug#11990 - Kernel/Config/ files matching regex .pm may throw an error while loading.
    • 2016-04-08 Fixed bug#11842 - Restful API with data type Boolean.
    • 2016-04-08 Fixed bug#4640 - Wrong variable in Auto Responses.
    • 2016-04-06 Fixed bug#11975 - Use of uninitialized value $NotUseTag in /opt/otrs/Kernel/System/Package.pm.
    • 2016-04-05 Fixed bug#11918 - Placement of activities and other elements shifted.
    • 2016-04-05 Fixed bug#11980 - Priority sorting in dashboard widgets not working for a custom column.
    • 2016-04-04 Fixed bug#11973 - Mapping backend "Simple" can't get initialized multiple times. Thanks to Thorsten Eckel.
    • 2016-04-04 Fixed bug#11353 - Not able to filter for CustomerID with brackets () at TicketViews.
    • 2016-04-04 Fixed bug#11982 - Labels overlap each other on stacked area charts.
    • 2016-04-04 Fixed bug#11978 - Something missing from PreferencesGroups###TicketOverviewFilterSettings description.
    • 2016-04-04 Fixed bug#11979 - When OpenMainMenuOnHover is disabled, overlays open twice.
    • 2016-04-04 Fixed bug#939 - Change title to another text to distinguish it in other languages.
    • 2016-04-04 Fixed bug#11948 - Dest preselect by URI in CustomerTicketMessage.
    • 2016-04-04 Fixed bug#11966 - Creation of new LDAP-Users not working with GoogleAuthenticator activated.
    • 2016-03-30 Fixed bug#11922 - Notification to non RealCustomer.