All Versions
211
Latest Version
Avg Release Cycle
39 days
Latest Release
1521 days ago

Changelog History
Page 10

  • v3.3.1 Changes

    November 12, 2013
    • 2013-11-07 Updated Chinese simplified translation, thanks to Michael Shi.
    • 2013-11-07 Fixed bug#9639 - TextArea validation message not translated.
    • 2013-11-07 Fixed bug#9938 - ActivityDialog doesn't show queues with move_into permissions.
    • 2013-11-07 Fixed bug#9942 - installer.pl returns "The check '' doesn't exist!" after mail configuration.
    • 2013-11-06 Fixed bug#9862 - Missing Dynamic Field column headers in dashboard widgets.
    • 2013-11-06 Fixed bug#9940 - Fedora misses dependency on Sys::Syslog.
    • 2013-11-06 Fixed bug#9930 - CustomerInformationCenter breaks navigation bar.
    • 2013-11-06 Fixed bug#9934 - Customer RichText Editor is not aligned with other fields.
    • 2013-11-05 Fixed bug#9931 - After upgrading to MIME::Tools 5.504 (without OTRS patches) SMIME signatures are broken.
    • 2013-11-05 Fixed bug#9778 - Web Installer fails on SQL Server Named Instances.
    • 2013-11-05 Updated cpan module MIME::Tools to version 5.504.
    • 2013-11-05 Fixed bug#9916 - Error when updating CustomerUser Login on ForeignDB.
    • 2013-11-05 Fixed bug#9841 - Tabbing changes radio button of owner change selection.
    • 2013-11-05 Fixed bug#9867 - Validation errors are not shown correctly when replying to a ticket in Customer Interface.
    • 2013-11-04 Fixed bug#9923 - Application type XML config files does not overwrite framework ones.
    • 2013-11-04 Fixed bug#9926 - Cookies do not set HttpOnly attribute.
    • 2013-11-04 Fixed bug#9914 - Spellchecker ignores double wrong words.
    • 2013-11-04 Fixed bug#9832 - Perl 5.18.1 problems with MIME::Entity.
    • 2013-11-02 Fixed bug#9924 - Scheduler can not stop or restart correctly if was started by another host.
    • 2013-11-01 Fixed bug#9918 - Dropdown field in tree mode are not displayed in tree mode when opening CustomerTicketProcess.
    • 2013-11-01 Fixed bug#9840 - Toolbar Icons not shown correctly in IE8.
    • 2013-11-01 Fixed bug#9901 - CustomerFatalError expand/collapse error details is broken.
    • 2013-11-01 Fixed bug#9891 - Table header of dashboard widgets text misaligned.
    • 2013-11-01 Fixed bug#9903 - CustomerTicketOverview: Column header may wrap into table content.

  • v3.3.0 Changes

    November 05, 2013
    • 2013-08-22 Updated Spanish translation, thanks to Enrique Matías Sánchez!
    • 2013-08-15 Added possibility to negate postmaster filter settings, thanks to Renée Bäcker!
    • 2013-08-15 Refactored email handling code. Added support for POP3/TLS connections.
    • 2013-08-13 Added support for templates in phone and email ticket creation, forward, and inbound/outbound phone calls.
    • 2013-08-13 Added experimental support for Plack/PSGI (see http://plackperl.org).
    • 2013-08-12 Updated CKEditor to version 4.2.
    • 2013-08-08 The OTRS Scheduler Service should now always be running, and not just if there is a web service configured; because it will be used by more parts of OTRS than just the Generic Interface. The notification test to see if the Scheduler is running, is now always active.
    • 2013-08-05 Fixed bug#9644 - External Ticket Number filter does not work with Ticket::SubjectFormat None.
    • 2013-07-25 Fixed bug#7759 - Ticket watcher ToolBar position configuration isn't applied.
    • 2013-07-24 Added support for start processes in the Customer Interface.
    • 2013-07-24 Added support to restrict processes by ACLs.
    • 2013-07-23 Refactored AutoComplete feature (code cleanup, configuration cleanup).
    • 2013-07-22 Implemented bug#8023 - Added possibility to set Owner or Responsible for tickets using Postmaster Filters.
    • 2013-07-18 Renamed CommonSearchFieldParameterBuild() to StatsSearchFieldParameterBuild() in Dynamic Fields BackendObject and Drivers.
    • 2013-07-18 Removed IsMatchable(), IsSortable(), IsAJAXUpdatable() from Dynamic Fields BackendObject and Drivers.
    • 2013-07-18 Added HasBehavior() to Dynamic Fields BackendObject and Drivers.
    • 2013-07-15 Fixed bug#5412 - Text fields are sometimes required, sometimes optional.
    • 2013-07-12 Fixed bug#7593 - GroupUserRoleMemberList returns user ID, not role name.
    • 2013-07-12 Fixed bug#7885 - Links of 'merged' tickets are not displayed with a 'line-through'.
    • 2013-07-12 Fixed bug#8629 - number of articles on the ticket.
    • 2013-07-12 Fixed bug#9602 - Dynamic Field sorting in Customer Interface looks broken.
    • 2013-07-12 Added Recursive option to DirectoryRead() in MainObject.
    • 2013-07-12 Fixed bug#8469 - Warning message about max_allowed_packet should be in the Package Manager.
    • 2013-07-12 Fixed bug#5127 - Configurable listing of agent names in stead of hardcoded layout.
    • 2013-07-11 Fixed bug#8588 - DynamicFieldOrderSrtg doesn't include field name.
    • 2013-07-11 Fixed bug#7805 - Adding an agent requires a password in the frontend which is not neccessary from the backend.
    • 2013-07-11 Fixed bug#5852 - Queue preselection via URL.
    • 2013-07-11 Fixed bug#9051 - Unified field sizes.
    • 2013-07-10 Added Column Headers to SQL Box output.
    • 2013-07-10 Added GetColumnNames() function to DBObject.
    • 2013-07-10 Fixed bug#9597 - Customer company cache data will not be deleted correctly when changing data.
    • 2013-07-09 Fixed bug#9589 - AgentLinkObject does not show TreeView option for linkable ITSMConfigurationManagement objects.
    • 2013-07-09 Fixed bug#9581 - No TreeView for Queues in AdminNotificationEvent.
    • 2013-07-09 Fixed bug#9563 - Dashboard Calendar Floater shows numeric values.
    • 2013-07-08 Fixed bug#9583 - Dynamic Fields of type Date have timestamp in notifications.
    • 2013-07-05 Changed Dynamic Field function name from CommonSearchFieldParameterBuild() to StatsSearchFieldParameterBuild() as it is now only used in statistics.
    • 2013-07-02 Fixed bug#3436 - PGP attachments not decrypted.
    • 2013-07-02 Added Version() function to DBObject that reports back version of database.
    • 2013-07-01 Re-implemented auto refresh feature for dashboards on a per-widget basis. Widgets now refresh via AJAX instead of reloading the whole screen with meta refresh.
    • 2013-07-01 Added new config option 'AutoResponseForWebTickets' to turn off auto responses for new tickets created via the web interface (auto responses are active by default), thanks to Theo van Hoesel!
    • 2013-06-28 Added support for CustomerID in GenericInterface TicketCreate and TicketUpdate.
    • 2013-06-28 Fixed bug#9233 - GenericInterface (TicketCreate and TicketUpdate can't set a defined CustomerID).
    • 2013-06-28 Fixed bug#6502 - AdminQueueAutoResponse interface changes.
    • 2013-06-24 Added support for bcrypt, a strong password hashing algorithm.
    • 2013-06-24 Fixed incorrect multiline INSERT statements generated by the database drivers.
    • 2013-06-24 Fixed bug#9543 - Log error if empty UserLogin in LostPasswordToken for Agent.
    • 2013-06-21 Fixed bug#9540 - AgentTicketOwner doesn't activate PreviousOwner if new owner is selected.
    • 2013-06-21 Fixed bug#7201 - Setting Ticket::Frontend::ListType is not respected
    • 2013-06-21 Fixed bug#8200 - GenericAgent Ticket filter escalation times not working.
    • 2013-06-20 Added support to mark important articles.
    • 2013-06-18 Added graphical ACL editor feature.
    • 2013-06-18 Added SystemData backend - a key/value store for arbitrary data.
    • 2013-06-18 Added tree mode feature for dynamic fields (dropdown and multiselect).
    • 2013-06-14 Fixed bug#9489 - Setting Ticket::DefaultNextMoveStateType name is confusing and not consistent with similar settings in other screens.
    • 2013-06-14 Fixed bug#9251 - Sending a too large mail doesn't generate error message.
    • 2013-06-14 Fixed bug#8859 - otrs.AddRole2Group.pl falsely informs a group is added to a role.
    • 2013-06-11 Added possibility to execute generic agent jobs for configured ticket events.
    • 2013-06-11 Added new feature to allow selecting services, queues, etc. from a JSTree view which is opened within an overlay (agent and customer frontend).
    • 2013-06-10 Added new feature that set a ticket to be displayed as an even on a ticket dashboard widget.
    • 2013-06-10 Fixed bug#5759 - Company ID is listed twice in SQL field list.
    • 2013-06-10 Fixed bug#9366 - Order of involved agents in AgentTicketNote is incorrect.
    • 2013-06-10 Fixed bug#8973 - Updating Customer Login looses Service relations.
    • 2013-06-10 Added new version of ivory skin.
    • 2013-06-08 Added caching to search profiles.
    • 2013-06-07 Fixed bug#8222 - List of recipients is not well structured.
    • 2013-06-07 Added events to CustomerUser and CustomerCompany objects. Tickets are now automatically updated when a CustomerID or Customer Login changes.
    • 2013-06-06 Fixed bug#9503 - no connection header in soap responses.
    • 2013-06-05 Added sort functionality to ticket medium and preview overviews.
    • 2013-06-05 Fixed bug#8475 - Screen refresh after action not always correct.
    • 2013-06-04 Added new dashboard widget that shows in a matrix form the number of tickets per state and per queue.
    • 2013-06-04 Added support to recognize numbers from external ticket systems in email subject and body to create follow-up articles in existing tickets.
    • 2013-06-04 Added support for storing customer user data in dynamic ticket fields on ticket create or customer user update.
    • 2013-05-31 Fixed bug#9486 - Database error by invalid condition with parentheses in TicketSearch, thanks to Norihiro Tanaka!
    • 2013-05-31 Added multiple backends support for CustomerCompany, thanks to Cyrille @ belnet-ict!
    • 2013-05-30 Fixed bug#7439 - Installer breaks on dash in database name or database user.
    • 2013-05-25 Fixed bug#9381 - Replaced otrs.cleanup shell script with perl version.
    • 2013-05-25 Fixed bug#4656 - Implement md5sum of message_ID field.
    • 2013-05-24 Improved performance of AgentTicketZoom for tickets with many articles, thanks to Norihiro Tanaka!
    • 2013-05-17 Added SMIME cache to speed up performance of SMIME certificate handling.
    • 2013-05-13 Improved handling of the CaseSensitive configuration. There is no CaseInsensitive configuration anymore.
    • 2013-05-11 Fixed bug#9246 - ProcessManagement: TranstionAction error messages not sufficient enough.
    • 2013-04-30 Fixed bug#9376 - Configurable automatic merge subject.
    • 2013-04-30 Fixed bug#9372 - Configurable envelope sender address.
    • 2013-04-30 Added article link to every article box in ticket zoom.
    • 2013-04-30 Added possibility to specify relative dates for X-OTRS-State-PendingTime and X-OTRS-FollowUp-State-PendingTime in postmaster filters.
    • 2013-04-29 Fixed bug#9339 - Poor stat generation performance with dynamic fields.
    • 2013-04-24 Added support to bin/otrs.SetPassword.pl to set passwords for customers and to generate passwords for logins.
    • 2013-04-08 Fixed bug#8490 - No History record added when changing ticket title.
    • 2013-04-08 Removed File::Temp as it is core in perl 5.6.1 and up.
    • 2013-04-03 Removed Digest::SHA::PurePerl as Digest::SHA is core in perl 5.10.
    • 2013-04-02 Changed required perl version to 5.10.0.
    • 2013-03-29 Fixed bug#8967 - Can't use Date or Timestamps in LinkObject.
    • 2013-03-29 Fixed bug#9058 - AgentLinkObject.pm refers to non-existing dtl blocks.
    • 2013-03-29 Fixed bug#7716 - Improve permissions on OTRS files.
    • 2013-03-27 Fixed bug#8962 - RequestObject GetUploadAll Source 'File' option is unused and hard-coded to use /tmp.

  • v3.2.10 Changes

    August 27, 2013
    • 2013-08-20 Fixed bug#9617 - Event-based notifications are not sent for process-tickets.
    • 2013-08-14 Fixed bug#9666 - Installing an invalid package cause an server error on package manager.
    • 2013-08-06 Fixed bug#8408 - No separator used in CSV files if UserCSVSeparator enabled and not set.
    • 2013-08-01 Fixed bug#9635 - article_search not updated on ticket merges.
    • 2013-07-31 Fixed bug#9629 - ORA-936 error in AgentTicketSearch with some search clauses.
    • 2013-07-30 Fixed bug#9631 - BuildSelection() Selected does not work if value contains strings that are HTML-escaped.
    • 2013-07-30 Fixed bug#9630 - Dynamic Fields of type Date can record wrong date when TimeZoneSettings are used.
    • 2013-07-25 Fixed bug#9316 - Under nginx CustomerInformationCenter search returns Bad Gateway.
    • 2013-07-25 Fixed bug#9610 - When email does not specify charset, content is not displayed in IE10.
    • 2013-07-24 Fixed bug#9622 - Actions in Small ticket overview don't work when cookies are turned off.
    • 2013-07-24 Updated Danish translation, thanks to Lars Jørgensen!
    • 2013-07-22 Fixed bug#9541 - Package manager cannot use https proxy.
    • 2013-07-22 Fixed bug pull#83 - Pagination next page link, thanks to Renée Bäcker.
    • 2013-07-18 Fixed bug#9613 - CustomerTicketZoom shows JSLint error if no dynamic fields are configured
    • 2013-07-17 Updated Turkish translation, thanks to Sefer Şimşek @ Network Group!
    • 2013-07-17 Fixed bug#9594 - No auto-reply sent with multiple From addresses in AgentTicketPhone on PostgreSQL and Oracle.
    • 2013-07-12 Fixed bug#3434 - Validity of search time frame not checked by OTRS.
    • 2013-07-12 Fixed bug#5475 - Incorrectly limited ticket list queries in queue view.
    • 2013-07-12 Fixed bug#8667 - No error Message when trying to Merge Ticket with itself.
    • 2013-07-12 Fixed bug#6985 - SMTPTLS backend requires username and password.
    • 2013-07-10 Fixed bug#9598 - Typo in vacation message for German locale.
    • 2013-07-10 Fixed bug#9595 - Incomplete page reload handling in merge and bounce.
    • 2013-07-10 Fixed bug#5307 - Tickets can be raised against an invalid Customer Company.
    • 2013-07-10 Fixed bug#9596 - On merge and bounce screens is confusing when fill or not 'To', 'Subject' and 'Body' fields.
    • 2013-07-10 Fixed bug#9514 - Bulk action (send email) uses senders address instead of customer id.
    • 2013-07-09 Fixed bug#3007 - CheckMXRecord and CheckEmailAddresses have no effect on AgentTicketBounce.
    • 2013-07-09 Fixed bug#9512 - Database error for invalid date in AgentTicketSearch.
    • 2013-07-09 Fixed bug#4465 - Spell checker ispell ignores some characters such German umlauts.
    • 2013-07-09 Fixed bug#8428 - Bad usability of multiple sender/recipient feature.
    • 2013-07-09 Fixed bug#9556 - Bounce and merge require notification recipient, subject and body even if no notification is sent.
    • 2013-07-09 Fixed bug#9584 - No server side validation of To/Subject/Body in merge mask.
    • 2013-07-09 Fixed bug#9578 - DynamicField sorting does not work on TicketSearch results in Customer Interface.
    • 2013-07-08 Fixed bug#9579 - SOAP Serializer used in Kernel/GenericInterface/Transport/HTTP/SOAP.pm does not correctly set namespace.
    • 2013-07-08 Fixed bug#7359 - Setting pending states via generic agent does not set pending time.
    • 2013-07-08 Fixed bug#9577 - Engine translate date to dado from English to pt_BR.
    • 2013-07-08 Fixed bug#5920 - Search restriction for dates is not displayed in customer interface.
    • 2013-07-08 Fixed bug#8380 - Middle name not displayed in AdminCustomerUser.
    • 2013-07-05 Fixed bug#9576 - GI TicketSearch Date and Date/Time dynamic fields are ignored.
    • 2013-07-04 Changed Dynamic Field SearchFieldParameterBuild() API, LayoutObject is now optional.
    • 2013-07-04 Fixed bug#9573 - Date and DateTime dynamic fields not considered in GenericAgent Jobs.

  • v3.2.9 Changes

    July 09, 2013
    • 2013-07-03 Fixed bug#9561 - ACL restriction with CustomerID for DynamicFields at new Ticket screen not working.
    • 2013-07-02 Fixed bug#8728 - Problem loading otrs-initial_insert.oracle.sql.
    • 2013-07-01 Fixed bug#9481 - Possible to select invalid services in SLA admin screen.
    • 2013-06-29 Fixed bug#9539 - Cannot send notification to a group of customers.
    • 2013-06-28 Fixed bug#8273 - Copying text in preview mode not possible.
    • 2013-06-27 Fixed bug#9011 - GenericInterface: New value after value mapping can't be 0.
    • 2013-06-25 Improved parameter quoting in various places.
    • 2013-06-24 Fixed bug#9104 - Group permission for customer subset overwrites permissions for other customers.
    • 2013-06-21 Fixed bug#9434 - Activities are not translated.
    • 2013-06-21 Fixed bug#9261 - Ticket Inbound changes FROM in view.
    • 2013-06-21 Fixed bug#9365 - AgentLinkObject screen does not provide a search restriction for ticket type.
    • 2013-06-19 Fixed bug#9533 - Delete Inactive Process button not aligned.
    • 2013-06-18 Fixed bug#9504 - wrong status after answer via customer portal.
    • 2013-06-18 Fixed bug#9425 - Wrong created date for queue view.
    • 2013-06-18 Follow-up fix for bug#8880 - No inline image shown if HTML email contains 'base' tag.
    • 2013-06-17 Updated Spanish translation, thanks to Enrique Matías Sánchez!
    • 2013-06-17 Fixed bug#8112 - Display issue in FROM column of AgentTicketZoom with some agent names.
    • 2013-06-14 Fixed bug#9524 - Uninitialized value after step2 in TicketAccountedTime stats.
    • 2013-06-14 Fixed bug#9511 - ProcessManagement: No SLA verification after Service update.
    • 2013-06-14 Fixed bug#9513 - Frontend::ToolBarModule###11-CICSearchCustomerUser does not use settings of Frontend::Agent::CustomerSearch.
    • 2013-06-13 Fixed bug#8719 - PasswordMin2Lower2UpperCharacters problem.

  • v3.2.8 Changes

    June 18, 2013
    • 2013-06-13 Fixed bug#9464 - Unique email address only checked during CustomerUserAdd, not during Update.
    • 2013-06-11 Fixed bug#9497 - AgentTicketSearch logs a Uninitialized error message in Oracle.
    • 2013-06-11 Fixed bug#9481 - Possible to select invalid services in SLA admin screen.
    • 2013-06-11 Fixed bug#9451 - Possible to select invalid autoresponses for queues.
    • 2013-06-11 Fixed bug#9516 - Field names for account signups in some languages are broken.
    • 2013-06-08 Fixed bug#9501 - Missing values in GenericAgent ticket list for tickets without articles.
    • 2013-06-08 Fixed bug#9447 - Empty line at PDF search result with process tickets (0 article).
    • 2013-06-07 Fixed bug#9409 - If HTTP_USER_AGENT isn't set, error on Layout.pm.
    • 2013-06-07 Fixed bug#9454 - Use of uninitialized value error in AgentTicketForward.pm, undef Next ticket state.
    • 2013-06-07 Fixed bug#9493 - Use of uninitialized value error in AgentTicketPhone.pm on Ticket Split action.
    • 2013-06-06 Improved permission checks in AgentTicketWatcher.
    • 2013-06-04 Fixed bug#7143 - "SFTP." gets rewritten to "Shttp://FTP."
    • 2013-06-04 Fixed bug#9488 - Use of uninitialized value at OutofOffice setting in AgentPreferences.
    • 2013-05-31 Fixed bug#9479 - ProcessManagement: Article and CustomerID should not be Hidden.
    • 2013-05-31 Fixed bug#9491 - GenericAgent job update with dynamic fields sends Uninitialized value error.
    • 2013-05-31 Fixed bug#9456 - Empty 'Dropdown' dynamic field value of GenericAgent job wont get used and stored.
    • 2013-05-31 Follow-up fix for bug#9245 - Added translatable titles for transition buttons.
    • 2013-05-31 Updated Russian translation, thanks to Alexey Gluhov!
    • 2013-05-31 Fixed bug#9245 - Improve user interaction on transitions.
    • 2013-05-31 Fixed bug#9284 - Improve user experience of accordion widget.
    • 2013-05-31 Fixed bug#9105 - Opening reply view crashes browsers on iPad 3.
    • 2013-05-28 Added '-a reinstall-all' feature to bin/otrs.PackageManager.pl.
    • 2013-05-27 Fixed bug#9476 - AgentTicketZoom: translation of "split" into German language.
    • 2013-05-27 Fixed bug#9459 - Creating a new transition action coming from the transition path view produces errors.
    • 2013-05-27 Fixed bug#9458 - Double click on Transition opens error message.
    • 2013-05-24 Fixed bug#9241 - Article ignored in article search index if body is almost empty. The StaticDB fulltext search backend is now fully configurable.
    • 2013-05-24 Fixed bug#9462 - Package Management page timeout due to HTTPS disabled on Proxy connections.
    • 2013-05-22 Fixed bug#9408 - A value of Dest inputed in CustomerTicketMessage isn't validated.
    • 2013-05-21 Fixed bug#9418 - Incorrect decoding email subject and From token.
    • 2013-05-21 Fixed bug#9448 - AgentTicketPhoneInbound/Outbound inserts Agent's personal email address into article "from".
    • 2013-05-17 Fixed bug#9445 - ProcessManagement: Error Message: Need ServiceID or Name!.
    • 2013-05-17 Fixed bug#9439 - ProcessManagement: Customer field value is not remembered after server error is detected.

  • v3.2.7 Changes

    May 21, 2013
    • 2013-05-17 Updated Package Manager, that will ensure that packages to be installed meet the quality standards of OTRS Group. This is to guarantee that your package wasn’t modified, which may possibly harm your system or have an influence on the stability and performance of it. All independent package contributors will have to conduct a check of their Add-Ons by OTRS Group in order to take full advantage of the OTRS package verification.
    • 2013-05-16 Fixed bug#9387 - Error in a condition with dynamic fields in NotificationEvent.
    • 2013-05-14 Fixed bug#9286 - Ticket::ChangeOwnerToEveryone isn't functional, After a AJAX Load the setting is ignored.
    • 2013-05-14 Fixed bug#7518 - Escalation Notify by not working properly (follow-up fix).
    • 2013-05-14 Fixed bug#9410 - SessionID isn't added to URL when using ajax customer search without cookies active.
    • 2013-05-14 Fixed bug#9419 - Process Management: List of available dialog fields lists Responsible even if feature is inactive.
    • 2013-05-11 Fixed bug#9246 - ProcessManagement: TranstionAction error messages not sufficient enough.
    • 2013-05-07 Fixed bug#9345 - OTRS exceeds 998 character limit in References Line of E-Mail Header.
    • 2013-05-07 Fixed bug#7478 - Got an external answer to an internal mail.
    • 2013-05-07 Improved permission checks in AgentTicketPhone.
    • 2013-05-02 Fixed bug#9360 - DynamicField Names shown in CSV output.
    • 2013-05-01 Fixed bug#8880 - No inline image shown if HTML email contains 'base' tag.
    • 2013-04-30 Fixed bug#9374 - Add more functions to rich text editor.
    • 2013-04-30 Fixed postmaster filter edit screen layout.
    • 2013-04-30 Fixed bug#9358 - Date/Time DynamicFields are broken in CustomerInterface.
    • 2013-04-30 Fixed bug#9384 - Problem with Method ServiceParentsGet of ServiceObject.
    • 2013-04-29 Fixed bug#9371 - UserSalutation field in LDAP.pm fix.
    • 2013-04-29 Fixed bug#8997 - Owner warnings translatable.
    • 2013-04-29 Fixed bug#9375 - Extra colon at the end of recipient lists in forwarded message.
    • 2013-04-29 Updated Polish translation file, thanks to ib.pl!
    • 2013-04-29 Fixed bug#9040 - CustomerTicketPrint crashes when no attributes are configured to be printed.
    • 2013-04-26 Added UnitTest for case sensivity parameter of customer databases
    • 2013-04-23 Fixed bug#9362 - cannot redirect to external url containing & character.
    • 2013-04-23 Fixed bug#7856 - Statistics only use non archived tickets.
    • 2013-04-23 Fixed bug#9072 - Reply to email-internal includes customer users email in Cc. field.
    • 2013-04-22 Fixed bug#9349 - SQL warnings on Oracle DB if more than 4k characters are sent to the database.
    • 2013-04-22 Fixed bug#9353 - Customer Ticket Zoom shows owner login name instead of full name.
    • 2013-04-18 Fixed bug#8599 - Problem with "[]" characters in name of attachment file.

  • v3.2.6 Changes

    April 23, 2013
    • 2013-04-18 Fixed bug#9310 - AgentTicketProcess has the same shortkey "o" as AgentTicketQueue.
    • 2013-04-18 Fixed bug#9280 - Database upgrade procedure problems when upgrading database to 3.2 that has been upgraded from 2.4 previously.
    • 2013-04-16 Updated Hungarian translation, thanks to Csaba Németh!
    • 2013-04-15 Added Malay translation.
    • 2013-04-12 Fixed bug#9264 - Dynamic ticket text fields are displayed with value "1" if enabled and displayed by default in ticket search screen.
    • 2013-04-12 Fixed bug#8960 - AgentTicketSearch.pm SearchProfile problem.
    • 2013-04-12 Fixed bug#9328 - Notification event does not work on process ticket.
    • 2013-04-11 Fixed broken process import.
    • 2013-04-11 Follow-up for bug#9215 - Process import always creates new process. The overwrite optionwas removed again because of logical problems.
    • 2013-04-09 Added parameter "-t dbonly" to backup.pl to only backup the database (if files are backed up otherwise).
    • 2013-04-09 Fixed bug#9302 - Process Management: Misleading description for activities without dialogs.
    • 2013-04-08 Fixed bug#9182 - Customer Search Function -> If you go into a ticket and go back you got not the search results
    • 2013-04-08 Fixed bug#9297 - customer information widget losing data
    • 2013-04-08 Fixed bug#9244 - Process Management: Transitions on Activities does not scale well
    • 2013-04-08 Fixed bug#9287 - Process Management: strange placement of target point for new transitions.
    • 2013-04-08 Fixed bug#9294 - Process Management: Activity hover window not displayed properly if activity is very close to bottom canvas border.
    • 2013-04-08 Fixed bug#9314 - Process Management: Unexpected redirection after creating a new process.
    • 2013-04-08 Fixed bug#9312 - LinkObject permission check problem.

  • v3.2.5 Changes

    April 09, 2013
    • 2013-04-04 Fixed bug#9313 - No such file or directory in otrs.SetPermission.pl.
    • 2013-04-04 Updated Brazilian Portugese translation, thanks to Alexandre!
    • 2013-04-04 Fixed bug#9306 - Auto Response fails when ticket is created from Customer Interface and last name contains a comma.
    • 2013-04-04 Fixed bug#9308 - Impossible to create a new stats report with absolute period.
    • 2013-04-03 Fixed bug#9307 - Packages not compatible with 3.2.4 listed as available in Package Manager.
    • 2013-04-02 Fixed bug#9198 - Linked search with fulltext AND additional attributes.
    • 2013-03-28 Fixed bug#9298 - version.pm not found on perl 5.8.x.
    • 2013-03-27 Fixed bug#9295 - Article dynamic field is not searchable.
    • 2013-03-27 Fixed bug#9288 - DynamicField Content overwrites TicketTitle for Links from Dynamic Fields.

  • v3.2.4 Changes

    April 02, 2013
    • 2013-03-21 Fixed bug#9279 - Inaccurate German translation of ,,Priority Update''.
    • 2013-03-21 Fixed bug#9257 - No notifications to agents with out-of-office set but period not reached.
    • 2013-03-21 Fixed bug#1689 - Allow bin/SetPermissions.sh to follow symlink for OTRS_HOME.
    • 2013-03-21 Fixed bug#8981 - Tickets reopened via customer interface are locked to invalid agents.
    • 2013-03-19 Fixed bug#9242 - ProcessManagement: TransitionAction TicketStateSet does not allow to set a pending time.
    • 2013-03-19 Fixed bug#9247 - ProcessManagement: Transitions Actions always use actual user permissions.
    • 2013-03-18 Fixed bug#9254 - No Sorting in Accordion for Activties, Activity Dialog, Transitions and Transition Actions.
    • 2013-03-18 Improved permission checks in LinkObject.
    • 2013-03-18 Fixed bug#9252 - Type of linking displayed wrong and also updated wrong in transitions.
    • 2013-03-18 Fixed bug#9255 - Email is sent to customer, when agents email address is similar but not identical.
    • 2013-03-18 Updated Norwegian translation, thanks to Espen Stefansen.
    • 2013-03-18 Updated Czech translation, thanks to Peter Pruchnerovic.
    • 2013-03-18 Fixed bug#9215 - Process import always creates new process. Now there is a new option "overwrite existing entities" for the process import.
    • 2013-03-15 Fixed bug#4716 - Logout page should use ProductName instead of 'OTRS'.
    • 2013-03-15 Fixed bug#9249 - Warning not to use internal articles in customer frontend shown on agent interface also.
    • 2013-03-14 Fixed bug#9191 - When ticket types are restricted, first available type is selected in AgentTicketActionCommon-based screens.
    • 2013-03-12 Updated Chinese translation, thanks to Never Min!
    • 2013-03-12 Updated Turkish translation, thanks to Sefer Simsek / Network Group!

  • v3.2.3 Changes

    March 12, 2013
    • 2013-03-05 Fixed bug#9221 - Got error log message when customer user take activity dialog operation in customer interface.
    • 2013-03-04 Fixed bug#8727 - Webservices can be created with an invalid/incomplete configuration.
    • 2013-03-02 Fixed bug#9214 - IE10: impossible to open links from rich text articles.
    • 2013-03-01 Fixed bug#9218 - Cannot use special characters in TicketHook.
    • 2013-02-28 Fixed bug#9056 - Unused SysConfig option Ticket::Frontend::CustomerInfoQueueMaxSize.
    • 2013-02-28 Added the possibility to use ticket data in dynamic fields links.
    • 2013-02-28 Fixed bug#8764 - Added @ARGV encoding to command line scripts.
    • 2013-02-28 Fixed bug#9189 - Executing DBUpdate-to-3.2.pl as root user leaves file permissions on ZZZAuto.pm in incorrect state.
    • 2013-02-27 Fixed bug#9196 - ProcessManagement: Internal Server Error for "Ended" process zoom in Customer Interface.
    • 2013-02-26 Fixed bug#9202 - ProcessManagement: ActivityDialog Admin GUI should not let internal article types for Customer Interface.
    • 2013-02-26 Fixed bug#9193 - Process Management: (First) article filled in in customer frontend causes "Need ArticleTypeID!" error.
    • 2013-02-26 Follow-up fix for bug#8533 apache will not start on Fedora.
    • 2013-02-26 Fixed bug#9172 - Generic Interface does not work on IIS 7.0.
    • 2013-02-25 Updated French language translation, thanks to Raphaël Doursenaud!
    • 2013-02-23 Updated Hungarian language translation, thanks to Németh Csaba!
    • 2013-02-21 Updated Czech language translation, thanks to Katerina Bubenickova!
    • 2013-02-20 Fixed bug#8865 - Additional empty data column in statistics CSV-Output.
    • 2013-02-19 Fixed bug#4056 - Delete S/MIME Certificate via AdminSMIME does not update CustomerUserPreferences.
    • 2013-02-18 Fixed bug#9128 - OTRS uses internal sub of Locale::Codes::Country which causes trouble for Debian.
    • 2013-02-18 Fixed bug#9173 - ProcessManagement: Very right aligned activities can't display assigned dialogs.
    • 2013-02-18 Fixed bug#9174 - Process Management: Save / Save and finish / Cancel inside process diagram canvas.
    • 2013-02-15 Fixed bug#9155 - SMIME: DefaultSignKey not selected in AJAX refreshes.
    • 2013-02-15 Fixed bug#9164 - ProcessManagement: Default values of assigned hidden activity dialogs not considered.
    • 2013-02-15 Fixed bug#7312 - otrs.SetPermissions.pl does not take scripts in $OTRSHOME/Custom into account.
    • 2013-02-15 Fixed bug#7237 - Better Shortening Logic in Ascii2Html.
    • 2013-02-15 Fixed bug#9139 - Context sensitive search in CIC doesn't open CIC search.
    • 2013-02-14 Fixed bug#9087 - ProcessManagement: AgentTicketProcess doesn't show multi level queue structure.
    • 2013-02-14 Follow-up fix for bug#9158 - ProcessManagement: Priority field error message: Need Priority or PriorityID!.