Request Tracker v4.4.3 Release Notes
Release Date: 2018-06-26 // almost 6 years ago-
RT 4.4.3 -- 2018-06-26
We're pleased to announce the general availability of RT 4.4.3. This
๐ release introduces several new features and also bugfixes.๐ https://download.bestpractical.com/pub/rt/release/rt-4.4.3.tar.gz
๐ https://download.bestpractical.com/pub/rt/release/rt-4.4.3.tar.gz.ascSHA-256 sums
738ab43cac902420b3525459e288515d51130d85810659f6c8a7e223c77dadb1 rt-4.4.3.tar.gz
29e0f9c44e30fb8bb2d23448f1930593aef28e4b3faf5bd22619f52e53229c4f rt-4.4.3.tar.gz.asc๐ป General user UI
- ๐ Show the Ticket's Subject when modifying the ticket.
- ๐ Re-format RT/Config.pm so the
# loc
comment parses correctly. - Sort saved searches alphabetically by name rather than by id.
- ๐ In Self Service, provide a path to remove attachments from the session
when they are deleted from dropzone by the user (I#32663). - ๐ Fix evaluation of set vs. unset custom fields on display for correct hiding.
- ๐ง Set dropzone attachment size based on RT's MaxAttachmentSize configuration.
- โ Add a configuration option TreatAttachedEmailAsFiles to treat attached email
๐ as a file attachment instead of parsing as regular email. - โช Restore email header parsing for items like email addresses when
TreatAttachedEmailAsFiles is not set. This was disabled in a previous
๐ version. - 0๏ธโฃ Respect default queue settings in Create linked ticket dropdown (I#32884).
- โก๏ธ More fixes for recipient checkboxes on update. This version removes previous
โก๏ธ problematic fixes and gives a visual indication (shading) when RT is updating
recipients in the background and checkboxes should not be changed (I#33027). - Provide a way to reset personal search preferences back to the RT system
0๏ธโฃ default (I#32854). - โ Add an Untake action to the Actions tab.
- โ Add active and inactive status to query builder.
- ๐ Re-add Queue to 'Order by' dropdown in Search Builder.
- ๐ Make admin searches for queue and group case insensitive making it easier to
find groups. - 0๏ธโฃ When editing ticket basics, always add valid default value to queue selection,
๐ taking into account SeeQueue rights. - Set dropzone parallelUploads to 1 to avoid losing attachments. Also
set parallelUploads when the dropzone object is created. - ๐ป Correct error messages on user rights for CF admin UI.
- In ticket history, respect ShowHeaders option from request for
ScrollShowHistory (I#32699). - ๐ Fix ExtraArgs of callback ExtraShowHistoryArguments in ScrollShowHistory.
- In the ticket history with scroll set, continue to get transactions until all
have been shown, even if a block has been hidden for some reason (rights, etc.). - โ Add PreferDropzone config/pref option for users. Dropzone is not accessible
to screen readers and this enables the previous attachments interface which
is accessible. - ๐ In the query builder, set operator to "IS" or "IS NOT" for NULL values.
๐ This fixes a regression from pre-4.4 RT behavior. - Don't create ticket if user clicks "Go" buttons of "Include Article".
- ๐ Fix CF name escape for asset search's spreadsheet download.
- ๐ Show the user in single member custom roles even if the user is
disabled (I#32949).
Administration
- Stop wrapping ShowUser in tags to avoid unnecessary nested links.
- When listing group members, sort by text-only representation of the
๐ user, not HTML (I#30771) - In the group admin page, stop pre-computing ShowUser.
- In shredder, check for both id and name mismatches when loading objects.
- โ Add a new rt-passwd command to make it easy to reset passwords on the
command-line. - ๐ Support custom roles in RT serializer/importer tools.
- ๐ Support catalogs and assets in RT serializer/importer tools.
- โก๏ธ Update RT's module dependencies for SSL (https) to align with updates
to the CPAN module ecosystem. - โ Add age, batchsize, and dry-run options to rt-externalize-attachments.
- Set proper HTTP Status codes on Abort.
- The value for converting the owner dropdown to an autocomplete textbox can
โก๏ธ now be updated in configuration with DropdownMenuLimit. - ๐ฏ Switch to Clone::clone to copy config structures in Obfuscate callbacks. This
๐ง restores support for REGEXP and CODE configuration on the System Configuration page. - ๐ง Provide a way to pass more options to Net::LDAP from LDAPImport configuration.
- Provide more debug output on connection failures in LDAPImport.
- ๐ฒ Store log messages until RT::Logger is initialized. This means messages logged
before the logger is available, like "Change of config option..." can now
๐ง respect the configured log level. - In shredder, check for both id and name mismatches when loading objects
- Retain scrip sort order in pagination links
Internals
- ๐ Cache OCFVs to improve performance searching for duplicates when adding
values. - โ Remove unused dependencies on File::Copy and Carp.
- On Oracle, return the empty string instead of undef for Subject when it
has no value on a ticket. - ๐ฑ When linking, load assets by id to confirm the asset exists. This makes
asset link handling consistent with ticket handling. - ๐ Various fixes for compatibility with perl 5.26.
- ๐ Support unicode characters in constant time comparison function
- ๐ Allow merge for tickets only, not other types like reminders (I#32700).
- Preload Encode with UTF-8 to avoid masking other errors (I#32648).
- ๐จ Process multiple links via the REST 1.0 interface.
- โ Add SLA field support on REST 1.0.
- ๐ Build table attributes for RT::Asset. This is needed to allow assets to work
properly with REST 2.0. - Avoid uninitialized value warnings with CustomField.
- Call DoAuth only if ExternalAuthPriority is not empty, allowing use of
ExternalAuthInfo without ExternalAuthPriority set. - 0๏ธโฃ Use "id asc" as the default sort order of GroupMembers for consistent ordering.
- ๐ Cache OCFVs to improve performance searching for duplicates on add.
- โ In CollectionAsTable, fix the uninitialized warning in case @order is empty.
- โก๏ธ In rt-validator, update link checking regex to match asset links.
- โ Remove trailing "/" from RT::URI::asset::LocalURIPrefix for consistency.
- โ Use RT::Logger for EmailInputEncodings config warnings.
- "Die" properly when receiving an invalid query via to FromSQL.
Developer
- Avoid using $id in /Ticket/Display.html so callbacks can modify id in ARGS.
- ๐ Pass the MIME entity to ParseTicketId in addition to subject.
- โ Remove a 'This is scary' comment from code that has been running fine for
over 10 years. - ๐ Improve warning tracking for automated tests.
- โ Add an Initial callback to Bulk.html.
- โ Don't fail externalauth/auth_config.t tests if Net::LDAP is missing.
- โ
Find an idle port for LDAP test server to avoid tests hanging when running
in parallel mode. - โ When testing, make sure DevelMode is on to catch compilation errors.
- โ Avoid uninitialized warnings of empty ticket subjects on Oracle.
- 0๏ธโฃ In the MessageBox template, default callback, pass $message by reference in
MessageRef, as the variable name implies. This will break previous use of
MessageRef as a scalar. - โ Add support for a NeverNotifyActor argument to Notify actions.
๐ Documentation
- ๐ Mention the RT-Attach-Message: yes header in template docs.
- ๐ Fix incorrect path in portlet documentation.
- ๐ In $ParseNewMessageForTicketCcs docs, mention the RT::Action::AutoAddWatchers
extension. - Document queue-level template overrides.
- โ Document using prove and RT_TEST_PARALLEL for tests.
- โฌ๏ธ Note in UPGRADING that RT::Extension::AdminConditionsAndActions is now in core.
- โ Remove unnecessary AUTHORS sections from docs.
- ๐ Update rt-static-docs documentation processing to fix broken links.
- โ Add MariaDB support to documentation and rt-setup-fulltext-index.
Internationalization
- ๐จ Many changes to refactor sections of RT's internationalization code.
A complete changelog is available from git by running:
๐ฒ git log rt-4.4.2..rt-4.4.3
or visiting
rt-4.4.2...rt-4.4.3